• Report: #1061

Complaint Review: Golden Fowler Home Furnishings

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  • Submitted: Friday, December 31, 1999
  • Last Posting: Tuesday, February 07, 2012
  • Reported By:Traverse City MI
Golden Fowler Home Furnishings
1137 South Garfield Traverse City Michigan 49686 U.S.A.

Golden Fowler quotes price and then doesn't honor it.

*REBUTTAL Owner of company: Golden Fowler is Honest Family Business


1Author 0Consumer 0Employee/Owner

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On December 28, 1999 I was quoted a price of $1150 for a 3 piece wall unit by Nancy at Golden Fowler Home Furnishings on Garfield Road in Traverse City, Michigan. Wanted overnight to think about it, verified information that evening and told her I would be in the next day to purchase it. When I went in on December 29, 1999, she acted like she didn't know what I was talking about when I mentioned the agreed upon price, wanted to know if I had it in writing then proceeded to play with her calculator coming up with a new price. She concluded that she had added wrong, and the price would be $350 more. Nothing she could do about it, I could either pay the larger price or find something else. I felt that she should have honored the quoted price, but of course she didn't. This was a major purchase for me and I had spent countless hours researching manufacturers, furniture construction, etc to find the piece that was good quality for my money. I really felt that this was a fair deal, it was not a case of too good to be true. She was very unapologetic, and seemed to have no time for me once she realized I couldn't afford $1500 for the piece.

I have to wonder if this was a scam to get me excited about this piece and hope I would pay the additional money since I was sold on this piece. We had discussed the price several times, plus I had mentioned that my budget was $1100 but the extra $50 was workable. The fact that she immediately questioned the quoted price when I am ready to buy leads me to believe she knew what she was doing.

I don't expect any resolution to this other then I appreciate the chance to vent about this and warn others that Golden Fowler may be playing games on quoted prices -- GET IT IN WRITING.

This report was posted on Ripoff Report on 12/31/1999 12:00:00 AM and is a permanent record located here: http://www.ripoffreport.com/home-garden-stores/golden-fowler-home-f/golden-fowler-quotes-price-and-c5a68.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Owner of Company

Golden Fowler is Honest Family Business

AUTHOR: Golden-Fowler Home Furnishings - Traverse City (United States of America)

In response to complaint # 1061, please know that we are a responsible family business open since April 1960. We never attempt to trick our customers and this 1999 complaint is the only one I know about.

Whether this person was mistaken or not is somewhat irrelevant now, as so much time has elapsed. If this person would have called me (at the time I was the store manager) I would have definitely honored the pricing as we always do. This decade-old misunderstanding is the only remark of its kind on any review of our store that I know about.

Please feel free to investigate our honest standing in our community of nearly 52 years.

Thank you.
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