Huskey Power Washers Distributed by Home Depot The washer worked for one hour. Now they will not stand behind it Internet, Georgia

Hi this is Stephanie from Home Depot Customer Care. I’m sorry about your power washer experience. I can assist you with getting this resolved. Please send an email to stephanie_cares@homedepot.com

Thanks,

Stephanie, Home Depot Customer Care

Hi Tom!

I just wanted to offer my assistance again. Please contact me via email if you still need help with your power washer.

Stephanie, Home Depot Customer Care

stephanie_care@Homedepot.com

A customer service rep from Home Depot contacted me and then contacted Huskey.  A service rep from Huskey said that he would send a UPS label so that I could send the machine back for free repairs.  That was on November 19th.  It is now December 1st.  Still no shipping label. 

Progress, but very slow.

The UPS label came on Friday and I went to the UPS store that same day and shipped it back.  That was 12/4/09.  The boxing cost me $20 but it was worth it to protect the unit.  Now lets see what happens next. 

I got the machine back by UPS on Friday, 12/11/09.  Since it was well below freezing outside, I hooked it up to the basement laundry tub.  It worked fine out of the box.  Yeah.  Cleaned out the tub real well. 

Thanks to all who got it back and fixed the situation.

This whole story ends on a very happy note.  Thanks to the Customer Service staff at Home Depot and at Huskey.  I even got a call from the President of Huskey, making sure that I was satisfied.  They are sending me a new machine and extra attachments package as a way of making amends. 

Apparently they do care, very much about customer satisfaction.  Anything can break or people can make mistakes.  It's how they recover from those issues that count.  This has been an excellent recovery.