#1 Employee
AUTHOR: Office Of The President - Melbourne (U.S.A.)
SUBMITTED: Friday, February 08, 2008
POSTED: Friday, February 08, 2008
[Regrettably, this unfortunate venue is the first we have heard of this issue at the level of a customer dispute. Up until now, we have communicated with this customer, always with a high degree of professionalism, as we handle all customer service warranty issues. Our highly trained Logistics Team always provides solutions that will benefit the customer first.]
Sir, we respect your service to our Nation, and the personal sacrifice you have made as a servicemember of the United States Armed Forces. We proudly employ several Veterans here at Takemi Select, and would hope to never, either knowingly or unknowingly, disrespect or mistreat anyone, PARTICULARLY someone who has stepped up and laid his very life on the line for the cause of American freedom.
That being said, we are deeply concerned that your situation could not have been resolved prior to now, and would like very much if you would contact the Office of the President immediately so that we can Make It Right. Our standard procedure would have been to promptly ship you a replacement component at absolutely no cost to you, and then ship the chair back as a last resort if all else fails. We are ready to comply with your wishes, and have had very few problems with the BW8000 model in the 2 years we have carried that product.
Our First Goal is to provide unmatched customer service, and our REPUTATION for quality massage products, personal service, and issue resolution is unmatched. Please help us preserve the REPUTATION of excellent customer service by allowing our company to understand your situation before it comes to a consumer complaint. That is all we ask. We hope to hear from you soon!
Office of the President
Takemi Select Wholesale Outlet
800-841-2809 ext. 802
#2 Update By Author
AUTHOR: Travelin Neil - Anaheim (U.S.A.)
SUBMITTED: Sunday, February 17, 2008
POSTED: Sunday, February 17, 2008
I will call you, however, I need to point out a serious issue: You claim that this is the first you have heard of this level of dissatisfaction. I previously filed a complaint with the Better Business Bureau before posting on Ripoff Report. Mike, from your company responded with what I would interpret as "TOUGH LUCK". His response said that your company would do NOTHING until I paid to ship the chair back.
Why couldn't he (or someone else from Takemi Select) call me to follow up?
#3 Update By Author
AUTHOR: Travelin Neil - Anaheim (U.S.A.)
SUBMITTED: Wednesday, February 20, 2008
POSTED: Wednesday, February 20, 2008
I called, SEVERAL TIMES, but just got voicemail. I left a message each time, but to date nobody has had the courtesy to return my call. I may be disabled, but I do have a job that keeps me very busy. I do not have the time to call you constantly hoping someone will answer the phone.
#4 Consumer Suggestion
AUTHOR: Richva64 - Ladysmith (U.S.A.)
SUBMITTED: Wednesday, February 20, 2008
POSTED: Wednesday, February 20, 2008
Neil,
I am sorry to hear of your troubles with this company. Remember you are not alone in your fight. Please update this complaint as things go along to keep everyone informed about Takemi Select.
I can tell you that as the person who filed the first of these complaints on here, I had alot of problems with their service (you can read for yourself in my complaint) until I called the president. I can also tell you I did not have any problems reaching him at the number listed in the complaints.
In my complaint, Takemi Select ended up sending me one of their higher end chairs for FREE. I can tell you that I really love that chair. I can also tell you that I am not sure it was worth all of the hassel I went through with this company up until that point.
I hate to say this, but I honestly feel that people would probably do better going to a retail outlet to purchase a massage chair. Yes, they do cost more, but Takemi Select really makes you work if you want to be a satisfied customer instead of them working from the start to make you satisified.
Remember, you are buying a massage chair to relax. There are at least 8 people out here who have not had a relaxing expierence dealing with Takemi Select.
#5 Consumer Comment
AUTHOR: Tj - Rockaway Park (U.S.A.)
SUBMITTED: Saturday, March 01, 2008
POSTED: Saturday, March 01, 2008
A friend of mine has one of there models, Jade 1100?? I've tried it and loved it. I was waiting for the right time to make a purchase(moving). Then, I happen upon this, now I'm very concerned about customer service with this company.
So, please keep us updated!!
#6 Consumer Suggestion
AUTHOR: Richva64 - Ladysmith (U.S.A.)
SUBMITTED: Thursday, March 27, 2008
POSTED: Thursday, March 27, 2008
It has been a month since you notified Takemi Select of your problem reaching them. Has this problem been resolved yet?
#7 Update By Author
AUTHOR: Travelin Neil - Anaheim (U.S.A.)
SUBMITTED: Thursday, March 27, 2008
POSTED: Thursday, March 27, 2008
Last month I called and spoke with "Don". He offered to cover 1/2 the shipping, which I can not afford at this time. He did offer to send out a part that may fix the problem... which I agreed to. That was one month ago. Still NOTHING from Takemi Select. I left several messages on their answering machine, but they still have yet to call me back. So far, I am still very UNIMPRESSED!
#8 Consumer Comment
AUTHOR: Richva64 - Ladysmith (U.S.A.)
SUBMITTED: Thursday, April 03, 2008
POSTED: Thursday, April 03, 2008
I just read what you said the companies actions were on your complaint. That certainly does not match what their original post was in this complaint. They said they were already working on this, and they normally would promptly ship you a part at no cost, and as a last resort have the chair shipped back to them.
There are now 8 complaints on this site about this company. The first complaint was posted August, 2007 which is only 8 months ago. That means they are averaging 1 complaint a month on this site. I would say their actions do no match their words.
#9 Update By Author
AUTHOR: Travelin Neil - Anaheim (U.S.A.)
SUBMITTED: Saturday, April 05, 2008
POSTED: Saturday, April 05, 2008
It has been almost TWO MONTHS, and no action. I called the week before last and I was told that they would "get back to me". Although I was in the Hospital most of last week, I do have family at home and an answering machine. There was NO record that anyone from Takemi Select tried to call.
#10 Consumer Suggestion
AUTHOR: Richva64 - Ladysmith (U.S.A.)
SUBMITTED: Friday, May 02, 2008
POSTED: Friday, May 02, 2008
It has been a month since your last update. Have they responded back yet?
#11 Update By Author
AUTHOR: Travelin Neil - Anaheim (U.S.A.)
SUBMITTED: Saturday, May 03, 2008
POSTED: Saturday, May 03, 2008
I received parts for the chair, two motors and no instructions. These are not the parts that they originally said were the most likely cause, but I will test those already in the chair and see. Update to follow.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
