• Report: #13681

Complaint Review: Culligan

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  • Submitted: Saturday, February 09, 2002
  • Posted: Saturday, February 09, 2002
  • Reported By:
Culligan
5410 S. 28th St Phoenix Arizona 85040 U.S.A.

Culligan water softner - filtration ripoffs Phoenix , Arizona ..Happy to take your money, but not much else


1Author 0Consumer 0Employee/Owner

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Let it be known that this Culligan dealer is Happy to take your money, but not much else. I purchased the works Water softner and reverse osmosis systems)for my house a few years back and as long as I was making payments if I had a problem, they would eventually come work on the system though their work was sloppy/messy They replaced a salt tank that had developed a leak and in the process spilled and left salty water that coverfed atleast a 6'x6' area tracking it down the hall up the stairs and accross my carpet, then had the nerve to send me a bill! (The work was covered under warranty).

After several weeks and about a dozen phone calls, they sent someone back to clean up (whats the point by then) and erased the charges. After I made my last payment on the system, I called numerous times to schedule servicing. Almost a year later they finally showed up, but insisted there was no record of our warranty or the purchase of a system through them. They checked the system and replaced a worn valve and promptly presented me with a bill for $369.00, several phone calls later they agreed to bill me later giving me time to find my warranty paperwork, etc (the valve should have been covered per my warranty).

Even though I produced the paperwork, They refused to recognize it because the culligan dealer I bought my system through had been absorbed (closed/moved?) by the one that came out to do the wokk. Eventually I paid using a Visa Debit card (for my checking acct. a very big mistake)I didn't want any late payments or bad marks on my credit report.

A few days later I get a non sufficient funds letter from my bank saying that we were over drawn. Come to find out that Culligan had helped themselves to $838.16 instead of $369.08. This resulted in an over drawn account, NSF charges from the bank and two businesses whose check couldn't clear bvecause of culligan.

About a month after the fiasco, Culligan finally refunded my $369.08, but never provided me with a letter (as I requested) explaining their error so I could get the NSF charges corrected. This is still unresolved.... Don't do business with this place and don't use your Debit card to make payments!!!!!!

This report was posted on Ripoff Report on 2/9/2002 12:00:00 AM and is a permanent record located here: http://www.ripoffreport.com/home-improvements/culligan/culligan-water-softner-filtr-2ca2w.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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