SERVPRO OF DES MOINES
1234 UNIVERSITY AVE
DES MOINES Iowa 50312
United States of America
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SERVPRO OF DES MOINES SUPERVISOR BRIAN BRICKLE... FRANCHISE Electrical Damage... refused to correct DES MOINES, Iowa
*UPDATE Employee: We did not do any work for you/Your Association is happy
1Author
1Consumer
1Employee/Owner
Roof damage was done in September by a roofing scam...twice. Servpro was hired by Dana co. insurance company, and has failed to resolve an electric problem in our attic caused by a subcontractor hired by him. Insulation was blow in attic on Christmas Eve during the day on the North/South side of attic over the North entry of our condo building. I was doing laundry and witnessed the insulators in this attic and shortly after they left I noticed the lights out on the North entry area. I called Servpro the next morning and they said they were not on the North side of building.As of today 2-19-10 this electric wire is still exposed in attic. DMFD were notified in writing and phone. Police were also notified.Servepro apparently has no concern for safety issues.
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REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Altoon iowa Bragg family - altoona (USA)
SUBMITTED: Monday, February 07, 2011
POSTED: Monday, February 07, 2011
Hey Iam sorry for your luck but read what they done to me and how I got F**ked by them..... Thank goodness I dont know where they live or might not be a nice conversation about how I got f**ked
#2 Employee
AUTHOR: SERVPRO of DSN NW and Ames - Grimes (United States of America)
SUBMITTED: Monday, February 07, 2011
POSTED: Monday, February 07, 2011
This building is multi-dwelling unit. The electrical concerns are in the common areas of the building. Not your unit. An electrician was hired to inspect the wiring. Electrical system in the building is out dated and does not meet code requirements. No electrical repairs were performed or were required during the loss. The electrician determined that there was no relation to your electrical concern and the loss or our workmanship. SERVPRO was not hired by Dana Co. but by the association. SERVRPRO was not hired by you and we do not have a contract with you for services. The insurance company and association president at the time determined that there was no connection to the electrical concern and the loss or our workmanship. You were advised that if you felt different that you were to hire an electrician to inspect the concern and if it was determined by your electrician that there was a connection with the concern and our workmanship or the original loss that the issue would be addressed. DMFD or Police department have not contacted us about your concern. This issue is between you as unit owner and your association. SERVPRO was paid with a two party draft from your association’s insurance company and signed by your association’s president. Your association has paid its deductible in full. Payment was not received in full till the completion of the repairs. A Certificate of Satisfaction was signed by your association. Please retract your complaint or please provide a report to your association with documentation that links us to your concern besides coincidence. Once that is provided we will address this with your association.
Thank you.
