• Report: #514482

Complaint Review: 1st Defense Security - GE Monitronics & Kigan Martineau Advertising Director Selling Service

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  • Submitted: Saturday, October 24, 2009
  • Last Posting: Monday, December 28, 2009
  • Reported By: Consumer Helper — las vegas Nevada USA
1st Defense Security - GE Monitronics & Kigan Martineau Advertising Director Selling Service
henderson Nevada United States of America

1st Defense Security - GE Monitronics & Kigan Martineau Advertising Director Selling Service first defense security BUYER BEWARE Awful company LIARS SCAMS SNAKE OIL OWNER and VP henderson , Nevada

*Consumer Comment: damage control


2Author 1Consumer 1Employee/Owner

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Buyer Beware also any individuals seeking employment RUN!   THIS is the worst company I have ever encountered in my life.  The owner Thad Gravo is a complete JERK that cares nothing about his employees or bridges he burns.  The stoner that is labeled a Vice President, Jason Holland is a complete JOKE.  Comes to work high on pot, that is if he ever shows up nobody has a clue what this guy does for responsibilities.   This is a complete snake oil sales environment.  They train their sales team (door knockers)  to represent themselves as GE security, there is NO such thing!  They say they are GE for the name recognition and so that people wont really google 1st defense or check BBB and discover all the dirt about the company.  These sales guys then tell home owners they are looking for advertising homes which is a complete lie, any homeowner will qualify for "free equipment"  with a 3 year contract for monitoring with their monitoring company Monitronics.  READ fine print in the contract, they use 3rd party rent a cops if your alarm goes off that then charge you everytime they show up!!  Every customer I've met that signed up with these jokesters are so upset and cant get out of their contracts without being put into collections.  This company uses GE Simon wireless equipment which is the cheapeat biggest P.O.S. alarm system you can buy.  You can buy the system out right online for less than a hundred bucks!!  And on top of that they will install wireless equipment to your prewired home??????     HORRIBLE!!  Oh and the 2 way going directly to the cops they preach?? COMPLETE LIE ask the police dept!  The company has ripped off many X employees for their last paychecks and by breeching contracts.  They have them on a 1099 program so they really dont pay taxes on them and when they screw the employees its easier to get away with it.  They also 1099 management staff that have schedules and offices which is completely ILLEGAL.   IRS is going to love to find out about that!!!  

Do not waste your time applying  for a job!

Do not waste your time doing any business with these dead beats!!  

You've BEEN WARNED

This report was posted on Ripoff Report on 10/24/2009 10:19:54 PM and is a permanent record located here: http://www.ripoffreport.com/home-security/1st-defense-security/1st-defense-security-ge-moni-4e3cf.htm.

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REBUTTALS & REPLIES:
2Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Honest Review

AUTHOR: honestreviews - (USA)

SUBMITTED: Monday, November 30, 2009

     First Defense Security has been in business over 10 years, has a B+ rating with the BBB and provides high quality products and services.  Over the years we have earned the business of many happy consumers and pride ourselves on our customer service.  We are an authorized provider of GE Security products and won their President's Award for excellence in 2008. 

     The rather rude comments here appear to be those of an upset individual with a personal conflict of some kind.  None of these are based in fact and all of them seem to be a personal attack against our company.

     I apologize that this person has taken advantage of a legitimate consumer forum in order to air their own dirty laundry, and I invite any curious consumers to review the BBB, actual customer reviews on servicemagic.com, or to contact us directly 702-547-0213.

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#2 Update By Author

Give me a break!!

AUTHOR: Consumer Helper - las vegas (USA)

SUBMITTED: Tuesday, December 01, 2009

   PLEASE!!!!!!!!!!!!!!!!   What a dam joke!!!!!!!!!!    This company is horrible and once again full of lies.   PLease do what they ask and pull up First Defense on BBB for Las Vegas, their rating is now  a "B"  and consists of 20 customer complaints.  The rating continues to fall month after month.  I don't know about you but any company that has 20 complaints on BBB is a warning for me to RUN and do business elsewhere.   I continue to meet very irate customers that are stuck with horrible service from these jerks.  Any good reports (which is only a few) on the internet about this organization is that of an employee that still actually works for this horrible place.  Their equipment they use is inferior to the industry, their installs are messy, and customer service that of the worst I've ever seen!!  Once again you've been warned.  I find it entertaining that they try to even save their companys "face" by replying on here.  Just google their company and read reviews and pleae by their suggestion, check BBB there are 20 complaints and rising! 

 

YOU"VE BEEN WARNED AGAIN!!!  Choose a reputable company with squeaky clean background!!!


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#3 Consumer Comment

Damage Control

AUTHOR: AlarmTech - Dallas (United States of America)

SUBMITTED: Monday, December 28, 2009

I can see 1st defense is doing standard damage control with their response. But they did really not answer anything specific in the original compaint. The most specific thing was their thoughts on the author of the complaint.  So I hope the 1st Defense sees and answer these straight forward questions in a straight forward manner with no buzzwords or spin. Plain language - Yes or No followed by a short explanation.

1. Do the Two-Way alarms systems installed by 1st Defense send signals DIRECTLY from their alarm systems to the Las Vegas Police? Or do all alarm signals go to somewhere else?

2. Has 1st Defense ever installed a wireless system in a pre-wired home? Connecting the wireless components to the hard wires?
(Doing this can destroy the valuable prewiring in a home. It also does not meet the technical guidelines set forth by the manufacturer.)

3. Does 1st defense get full line seizure on all  alarm systems installed - as laid out in the installation manual?

4. Has it ever been written 1st Defense's Sales Training Manual to use the the "Sign Approach"?

Have the following excerpts regarding the "Sign Approach" ever been written in your companies Sales Training Manual?
"Hi are you the home owner? (Yes) Great, I'm here with .......... we  don't have as many signs in this area, so my manager wants me to get some exposure up. ..........part of the advertising budget is reserved for equipment in neighborhoods where they want more exposure. If you would be willing to put our sign over there in the flowerbed where it can be easily seen from the street, the company is willing to compensate you giving you your own security system at no charge."

I look forward to your dialog on this.

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