• Report: #423078

Complaint Review: Platinum Protection

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  • Submitted: Wednesday, February 11, 2009
  • Last Posting: Monday, August 17, 2009
  • Reported By: — Ogden Utah
Platinum Protection
580 South Street Orem Utah 84401 U.S.A.

Platinum Protection Failed to install equipment to complete contract Homeowners certificate of Protection Orem Utah


1Author 0Consumer 0Employee/Owner

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My story is just about the same as all of these complaints only on my homeowners certificate of protection I have not received all the services that was included with a Five year contract at 49.99... the only device that was installed is a door sensor on the front and back doors in my home and a little box that claims it will sound off when there was glass breaking..

well that doesn't work! when I came home my neighbor came over and told me their son had thrown a football and it came through my dining room window.. they paid for the window replacement and retrived their ball, but the mother told me that no sirens or any idication of a breakin occured all was quitet, according to the neighbor.. I wrote platinum protection a letter requesting that they complete the instalation of the devices that are on my certificate and I will continue to make payments again once all the equipment was installed, according to the contract.

Well I was told that my certificate was wrong, and they had no plans on installing anything, I am without a smoke alarm, 1 motion sensor, 2 wayvoice? monitoring included fire protection security, panic protection, medical protection, and burglary protection which was installed, today 02/11/09 I received a call from the company and was told that they dicussed it and they would come out and install the devices that was not installed if I would pay them the back amount for the months without service..

hello I have filed a complaint with the Licence department in salt lake city and am currently waiting the outcome the complaint was made on March 3rd the same day I had mailed a letter to platinum protection, my request is an easy one to solve install the equipment prove that it does work and I will be more than happy to pay, or cancel my contract pick up the equipment that was installed and the problem is over, very easy fix?

P.S you will also have to pay a yearly fee to the police,fire department in order for them to respond to a emergency at your home. I would like for this to come to a end. please install all the devices & services and honor your own contract of services, or cancel the contract

Joann
Ogden, Utah
U.S.A.

This report was posted on Ripoff Report on 2/11/2009 4:47:08 PM and is a permanent record located here: http://www.ripoffreport.com/home-security/platinum-protection/platinum-protection-failed-to-9m997.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1

The BBB is currently working with my case!

AUTHOR: Joann - Ogden (U.S.A.)

SUBMITTED: Monday, August 17, 2009

Thank you Ripoff.com you are helping so many people by having such a great site!  I first saw your site on the news one night how you have helped so many people by having this site! 

Thank you so very Much!!

 

From The BBB.

 

Customer Complaint History for Platinum Protection, LLC

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 290 complaints about Platinum Protection, LLC in the last 36 months, our standard reporting period. Of the total of 290 complaints closed in 36 months, 194 were closed in the last year.

These complaints concerned :

4

regarding

Advertising Issues

 

1

- Advertised service not available

1

- Bait & switch advertisement

2

- None of the Above - Advertising Complaint Issue

25

regarding

Billing or Collection Issues

 

5

- Failure to correct billing errors

1

- Failure to provide itemized billing as requested

5

- Improper collection practices

10

- None of the Above - Credit, Billing or Collection Complaint Issue

4

- Unauthorized bank debits

72

regarding

Contract Issues

 

15

- Failure to honor a contract or agreement

9

- Invalid or false contract

45

- None of the Above - Contract Complaint Issue

2

- Unauthorized changes to the contract or agreement

1

- Work performed outside the terms of the contract or agreement

26

regarding

Customer

Service Issues

 

14

- Failure to provide promised assistance or support for products or services

3

- Failure to respond to phone calls or written requests for assistance or support

1

- Inappropriate behavior by customer service personnel

8

- None of the Above - Customer Service Complaint Issue

17

regarding

Product Issues

 

9

- Defective, damaged, or incorrect product received

8

- None of the Above - Product Quality Complaint Issue

23

regarding

Refund or Exchange Issues

 

2

- Failure to honor promised refunds, exchanges, or credit

3

- Failure to honor refund, exchange or credit policies

18

- None of the Above - Refund or Exchange Complaint Issue

11

regarding

Repair Issues

 

2

- Delayed completion of repair

1

- Failure to honor request for parts after repair

2

- Improper or inferior repair

5

- None of the Above - Repair Complaint Issue

1

- Repairs resulted in additional damage

89

regarding

Sales Practice Issues

 

12

- None of the Above - Sales Complaint Issue

1

- Sales presentation did not disclose complete pricing information

6

- Sales presentation did not disclose key conditions of the offer

5

- Sales presentation misrepresented the product

7

- Sales presentation misrepresented the service

13

- Sales presentation not consistent with the written agreement

37

- Sales presentation used dishonest sales practices

8

- Sales presentation used high pressure methods

23

regarding

Service Issues

 

These complaints concerned :

4

regarding

Advertising Issues

 

1

- Advertised service not available

1

- Bait & switch advertisement

2

- None of the Above - Advertising Complaint Issue

25

regarding

Billing or Collection Issues

 

5

- Failure to correct billing errors

1

- Failure to provide itemized billing as requested

5

- Improper collection practices

10

- None of the Above - Credit, Billing or Collection Complaint Issue

4

- Unauthorized bank debits

72

regarding

Contract Issues

 

15

- Failure to honor a contract or agreement

9

- Invalid or false contract

45

- None of the Above - Contract Complaint Issue

2

- Unauthorized changes to the contract or agreement

1

- Work performed outside the terms of the contract or agreement

26

regarding

Customer

Service Issues

 

14

- Failure to provide promised assistance or support for products or services

3

- Failure to respond to phone calls or written requests for assistance or support

1

- Inappropriate behavior by customer service personnel

8

- None of the Above - Customer Service Complaint Issue

17

regarding

Product Issues

 

9

- Defective, damaged, or incorrect product received

8

- None of the Above - Product Quality Complaint Issue

23

regarding

Refund or Exchange Issues

 

2

- Failure to honor promised refunds, exchanges, or credit

3

- Failure to honor refund, exchange or credit policies

18

- None of the Above - Refund or Exchange Complaint Issue

11

regarding

Repair Issues

 

2

- Delayed completion of repair

1

- Failure to honor request for parts after repair

2

- Improper or inferior repair

5

- None of the Above - Repair Complaint Issue

1

- Repairs resulted in additional damage

89

regarding

Sales Practice Issues

 

12

- None of the Above - Sales Complaint Issue

1

- Sales presentation did not disclose complete pricing information

6

- Sales presentation did not disclose key conditions of the offer

5

- Sales presentation misrepresented the product

7

- Sales presentation misrepresented the service

13

- Sales presentation not consistent with the written agreement

37

- Sales presentation used dishonest sales practices

8

- Sales presentation used high pressure methods

23

regarding

Service Issues

 

1

- Delayed completion of service

10

- Improper or inferior service

10

- None of the Above - Service Complaint Issue

2

- Services resulted in additional damage (exp. Damaged product during shipping)

 

These complaints concerned :

4

regarding

Advertising Issues

 

1

- Advertised service not available

1

- Bait & switch advertisement

2

- None of the Above - Advertising Complaint Issue

25

regarding

Billing or Collection Issues

 

5

- Failure to correct billing errors

1

- Failure to provide itemized billing as requested

5

- Improper collection practices

10

- None of the Above - Credit, Billing or Collection Complaint Issue

4

- Unauthorized bank debits

72

regarding

Contract Issues

 

15

- Failure to honor a contract or agreement

9

- Invalid or false contract

45

- None of the Above - Contract Complaint Issue

2

- Unauthorized changes to the contract or agreement

1

- Work performed outside the terms of the contract or agreement

26

regarding

Customer

Service Issues

 

14

- Failure to provide promised assistance or support for products or services

3

- Failure to respond to phone calls or written requests for assistance or support

1

- Inappropriate behavior by customer service personnel

8

- None of the Above - Customer Service Complaint Issue

17

regarding

Product Issues

 

9

- Defective, damaged, or incorrect product received

8

- None of the Above - Product Quality Complaint Issue

23

regarding

Refund or Exchange Issues

 

2

- Failure to honor promised refunds, exchanges, or credit

3

- Failure to honor refund, exchange or credit policies

18

- None of the Above - Refund or Exchange Complaint Issue

11

regarding

Repair Issues

 

2

- Delayed completion of repair

1

- Failure to honor request for parts after repair

2

- Improper or inferior repair

5

- None of the Above - Repair Complaint Issue

1

- Repairs resulted in additional damage

89

regarding

Sales Practice Issues

 

12

- None of the Above - Sales Complaint Issue

1

- Sales presentation did not disclose complete pricing information

6

- Sales presentation did not disclose key conditions of the offer

5

- Sales presentation misrepresented the product

7

- Sales presentation misrepresented the service

13

- Sales presentation not consistent with the written agreement

37

- Sales presentation used dishonest sales practices

8

- Sales presentation used high pressure methods

23

regarding

Service Issues

 

1

- Delayed completion of service

10

- Improper or inferior service

10

- None of the Above - Service Complaint Issue

2

- Services resulted in additional damage (exp. Damaged product during shipping)

 

http://www.bbb.org/utah/business-reviews/burglar-alarm-systems-dealers/platinum-protection-in-provo-ut-22169304
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