Protect America ripoff America extortion maybe RICO act might get them Round Rock Texas

Do you have proof of cancellation? A copy of a letter, perhaps? If so, submit said copy to your credit card company so you can dispute the additional charges and ultimately have the charges reversed.

If you have no proof that you cancelled your account, there is essentially nothing you can do. This is why it is so important to cancel via letter (or some other way that can be documented), NOT via by phone. Communicating with companies via telephone does NOT protect your rights. It may take a few more moments to write a letter of cancellation than it does to make a phone call, but in the long run it pays off big time. Remember, the onus of proof is on YOU.

My name is Steven Grimm, Operations Manager, for Protect America.

I would like the opportunity to personally contact the anonymous name or names listed on this specific report complaining about Protect America, Inc. to resolve any issues they may have with our company. Can you provide contact information for these people? Please forward my contact information to them so they may have the opportunity to contact me and resolve any issue they may have.

My direct number and extension is 1-800-951-5111 ext. 8262 and my email address is steven@protectamerica.com

Thank you, for your cooperation.

Steven Grimm

This is a service that we should be able to cancel at any time after our contract is up. This is your way out with your "certified letter crap". It's easy to screw consumers with the fine print and the "mail us within 90 days to cancel, its easy, you sound like a cell phone contract. All of which are in YOUR favor not ours. We are purchasing a service that is not worth the paper it is printed or to wipe with and you leave little or NO way out if consumers don't like it. Your company is gambling on the person not following through with the 90-day policy and you win most of the time, and you know it.

Hello David in Gilbert, AZ

This is Steven Grimm and I would like to personally assist you with whatever problems you may be experiencing with Protect America. Please email me at steven@protectamerica.com or call 1-800-951-5111 ext. 8262

• Here are email communications between this 'operations manager' and myself, this shows clearly what you might expect from the company when attempting to settle. I honestly didn't have any problem with paying these thieves a reasonable amount to end the contract, but talking to them is useless.. I will be taking legal action against Steven Grimm and Protect America, if anyone else wants to help please contact me at rosas.gabriel@gmail.com

**MY EMAIL TO STEVE**********
Hello Steven,
I just read your response, i wanted to give you a call, but i had my phone disconnected just today, since my employer will be providing me
a company plan.
I hope you can understand the reason I made my complaint public on RipOff report, and filed the complaint with the BBB (Complaint ID#90094482).
I hope you had a chance to review my conversation with 'Jennifer'
There was nothing 'Customer service' about the way this was handled on her side, I even asked her to escalate, to try to resolve this
reasonably. I don't know if your average customer has that kind of money to throw around, but I know i'm not one of them, i can't afford
to be making monthly payments for the next 2-3 years for nothing, or pay all that in bulk, for nothing at all. I'm in hopes that you won't waste your and my time repeating the same
thing that your Online support person told me.
If you want to continue communication via email that's no problem, otherwise I will follow up with a phone call whever my company cell is
activated.
Hope to hear from you Steven,
Thanks much.
Gabriel
*******************
STEVEN GRIMM'S RESPONSE
Gabriel, Thanks for your response back to me so quickly.

I will be quite frank though ....you entered into an agreement with Protect America Inc. to provide you a service, a monitoring service and
that agreement was initially for (3) years. I am sorry that you did not read the agreement but your signature on the bottom of all (3) pages,
and I quote "My signature below attests that I have received, read and understood a copy of this 36- month Monitoring agreement. I agree to the terms contained on pages 1,2 and 3 of this document." Now, I do agree that we have some complaints to the BBB and most of those complaints are about our renewal policy and the fact that most of our customers do not read their agreement or possibly misplace it during their term with us but I will be honest with you Gabriel, this is the first complaint that I have witnessed from a customer not even fulfilling the initial term and filing a complaint.

Again, I do apologize and feel terrible that you
did not read it but we have a department that can and will assist you in transferring your agreement to your new owners' names if you can provide that information to us. Believe me, Gabriel I want to help any way I can but it is like you purchasing a car or house or anything else tangible and changing your mind, you said you would do something and now you don't want to do it and we are the ones that are "unethical, as you say?" Gabriel, I have spoken to the owner of the company and he has agreed with me that you will be responsible for the remaining term on
the agreement. What I will do is to notate your intent to cancel in your file and make sure it does not renew after April 2009.

If there is anything else I can do for you please let me know,
Steven Grimm
**********************
my response to Steven over email.
Steven,
Like I told the BBB, i understand what a contract with my signature means.. When the monitoring service was being sold to me, there
wasn't a single mention of the key fact that I would be stuck being billed for 3 years if I should ever have to move, and if the new house
occupiers don't want to take over your service.

What your sales department does is sleezy, rushing sales so people overlook the binding factors of the contract is unethical.
In the end, you're wasting my time with the exact thing 'Jennifer told me.' You want me to transfer so someone else to be stuck in this
ridiculous contract instead and you guys can continue to milk money out of it. I really would like to be able to settle this reasonably Steven, I'm sure you make great money from people like me.. stuck with a bill for nothing. And i'm sure your president would agree with you... that's who's making the most money from robbing people.

I cannot afford to settle the contract for more than $100-200 dollars.. I just cannot
afford it. I will call my bank to not process any more charges from you guys either. I do not have an intention of bending over and continue payments until april 2009... i'm not rich, i can't afford to pay for you and your president's luxuries.

I will continue to seek help in settling this and attempt to make this incident as public as I can, to prevent more people from falling into
that nasty contract. I'm sure if your sales guys informed potential customers that they
would be stuck with you for 3 years, if they ever had to move, and not had someone to take over the monitoring, you guys would not have as
much business. I feel the least i can do is make it widely known how far you guys will go for a little bit more money.

Really I just want to settle this. Wish you guys truly wanted to help.. but you're just looking for someone to keep billing.. it's sad
to see you guys having to do this.
Thanks...
Gabriel
**************************
STEVEN GRIMM'S RESPONSE:
Gabriel, contrary to what you may believe you are not paying for our luxuries. I work 70 to 80 hours a week for what I have. If moving had
possibly been a factor then maybe that question should have been asked prior to signing the agreement. Anyway, I am sure your time is in fact
valuable as mine is as well but to let you know before hand, if you stop paying the monitoring fee you will begin to accrue a past due balance
and at some point your account may be turned over to a third party collection company for non payment. There will be no need to respond any
further. You have made your decision and the company has made theirs.
Steven Grimm
****************
MY FINAL RESPONSE TO STEVEN
Steven,
I've read the dozen reports, all of which you're involved in. I've read about you guys turn over billing collections even on people who genuinely cancelled in time... I'm going to seek legal action against you. If you and your company have decided not to settle this fairly, I will continue making payments while I build a legal case against your company or you personally, you're wrong for playing along with this unethical business your company conducts.. and seeing as you've responded to numerous similar complaints, you know exactly that the company is being deceitful in the way they lure in customers into the contracts.

I'm going to gather up everything i can, all the similar complaints, and the proof that you're not even properly licensed to conduct in the
business of alarms, and if nothing comes of this, I will at least put you through the hassle of dealing with me in court. Hopefully this
will result in a net loss in what you're getting from me vs. what your sleezy company will spend in court. I will try to notify anyone who's
filed a complaint against you here about how things go in court. I will encourage others to take legal action against you as well.

Seriously, if you guys were reasonable, you could've taken a chunk of my money to settle without all this trouble. But you guys are greedy.

Alright Steve, hopefully i'll be hearing you'd rather settle fairly.. or I guess i'll be meeting you in court.

Thanks & good night,
Gabriel

I read my agreement which was the same as the others, ADT, etc..

Always read your agreement, when you get all the equipment installed for free, you have to agree allow them to recoup the costs involved.

It's the same as when you get a phone from a cell company which if you believe it or not, they pay between 200 & 500 dollars for, anyway you sign a two year agreement and pay only $50 for the phone..

It's business, If your selling your home, you can plan ahead and find out what the costs are and work it into your deal.

Doesn't take much common street knowledge to figure that out..

As an adult you are responsible for reading a contract before signing.  As a business you are responsible for full disclosure without microscopic fine print and misleading statements from sales people.