Clear Choice Windows American Best Windows disrepectful, dishonest, bad job on windows and thieft Internet, Internet

As it pertains to the allegations brought forth by this customer, I submit the following rebuttal and comments pertaining to this incident

1. That there were service related issues that existed on this project. This is a true statement by the customer and our service department made what we believe to be more than reasonable efforts to resolve the matter which extended beyond the scope of what the contract called for at no additionalcost to the customer.

2. That our subcontracted crew stole tools off of the customers table. This statement is mis-leading as although it is true that a $7.00 window scraper was taken from the customers table, it was in fact, an identical scraper that one of the workers had, and they took it by mistake.  The item was subsequently returned.

3. That I "fired" the subcontracting crew for underbidding us on exterior aluminum trim work.  The fact of this matter is that when we decide to hire contractors to do work on OUR CUSTOMERS HOMES, it is with the understanding that they are OUR CUSTOMER HOMES  and not THEIR CUSTOMERS HOMES.  We pay dearly for leads generated through our ad efforts and do not think favorably about contractors stealing our business from us. For that reason we decided to no longer use this contractor to do work for us. IT BECAME ENTIRELY A TRUST ISSUE.

4. Lastly, as it relates to the customers final payment check not being posted by our company, this is a true statement however, our company is set up that NO FINANCIAL TRANSACTIONS are processed through local offices but rather through the Corporate location in Atlanta. As such,  it wasn't until 3 months after the fact that our office in Milwaukee was made aware that this customers check was lost by corporate and therefore not deposited by them. It was unfortunate that this happened, however, the customer never bothered to call US to see why her check had not cleared her bank yet.  It wasn't  until we contacted her about the check being lost that it became an issue. At NO TIME was she charged additional monies for anything we had to do to resolve the issues and at NO TIME was she decieved or being intentionally mis-lead.  We ultimately offered to absorb the stop payment fee she would incur on this check if she agreed to send a replacement check. She agreed and we received her replacement check about 4weeks later.

In summary,     

 I am the owner of Exterior Home Innovations. I am apalled about this report !

I personally remember this Homeowner...The House was a disaster, every room of the house was cluttered debris...unfinished projects throughout the house.

One of my guys did accidentialy put a putty knife in thier pouch. It was the exact kind I provide for my installers...She made me aware of this , and I promptly returned her putty knife.Personally!

Clear Choices salesman does not know how to use a Tapemeasure. These windows were not properly measured..And as INSTRUCTED BY BOB GIBSON..We installed them anyway...I told the salesman to re-order the windows.

They were installed Properly but we had to do alot more work, Carpentry...This is why the Job could not be finished in the usual 1 Day.

As far as underbidding Clear Choice, one of My employee, took it upon himself to quote the Homeowner a price of $15.00 to cover the outside stops. Once I heard of this from the homeowner...When I was RETURNING HER PUTTY KNIFE, I immediatly repremanded my Installer...FIRED...I also was the person who informed my boss at the time Bob...I would never step on his toes...and promised I would never go back and do the trims.

We did lots more installations for Clear Choice after this job, I was never terminated from Clear Choice either...Just did not want to install windows for $25.00 each anymore. Especially when they dont fit.

We at Exterior Home Innovations have 100's of satisfied customers...and References upon Request...414-258-7777 or stop by our Showroom at 7508 w Greenfield ave in West Allis...Pick any out of my File cabinets