Sabana windowns - Jimmy Abravaya Sabana Window Orderd a Mahogony door - it was delivered 6 months late - scratched. Coral Gables, Florida

This is a 9000$ transaction.

The service was horrible from the beginging.  The head sales person - Enrique - who deosnt speak english constantly lied and was incompetent.  I had to go down and see the owner myself. 

Afther 50% was paid - the door wasnt delivered.  Had all kinds of issues "at the factory in honduras" - After threatming them - they delivered the door - which was scratched.

They send a person to inspect who advised that it will be fixed - it never was.

one lie after another.  Finally i mailed a check $200 for additioanal wood panaling (which was supposed to be delivered for free as part of the deal).  Since then, for 4 months - they dont take my phone calls.  Jimmy the owner is never there.  The sec. takes a message and never calls back.

End of the story - for an additional $2000 I have taken a carpenter - (Jimmy promised to send his guy) and I will have to do it myself -

Customer service - below zero.

Rude and incompetent.  Zero care for clients.