best Western
Best Western, 141 Rue Saint -Honore;
Paris Internet
France
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best Western Karen booked into the Best Western Premier Louvre Saint- Honore in January this year. the day she arrived in Paris she slipped and broke her shoulder. She had to immediately fly back to South Africa, Internet
*Consumer Comment: Better idea.
1Author
1Consumer
0Employee/Owner
Karen booked at the Best Western in Paris for 3 days and prepaid for the stay.
The day she arrived in Paris, she slipped, fell and broke her shoulder. As a result she had to fly back immediately to Johannesburg for an emergency operation.
A letter from the airline as well as letters from the various surgeons concerned were sent to the hotel, as proof of what had transpired. Karen stated that as the default was through no fault or negligent action of her own, that the hotel at least refund 2 of the days already paid for.
The only reply she received was a brief letter stating basically, " sorry but not a hope in h*ll".
I find the response of Best Western Paris totally dispicable, and can only surmise that they obviously need the money a lot more than Karin does.
I will never book at a Best Western again, and I trust that before anyone does book, perhaps they should establish the financial health of the hotel before they do.
Who knows what might happen next.
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REBUTTALS & REPLIES:
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Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Flynrider - Phoenix (USA)
SUBMITTED: Wednesday, February 23, 2011
POSTED: Wednesday, February 23, 2011
"I will never book at a Best Western again, and I trust that before anyone does book, perhaps they should establish the financial health of the hotel before they do. "
Perhaps before booking at any hotel, you should check the cancellation policy. All hotels have them. Did this hotel violate their policy? If they had, I would have thought you would have mentioned it in your post.
"Karen stated that as the default was through no fault or negligent action of her own, that the hotel at least refund 2 of the days already paid for."
That's Karen's opinion. One could just as easily say that since the default was not the fault of the hotel, they should not have to take the loss either.
Cancellations at hotels in popular locations (like Paris) often have to be made 3 or more days in advance to get a refund.
