• Report: #641904

Complaint Review: expedia dot com

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  • Submitted: Saturday, September 18, 2010
  • Posted: Saturday, September 18, 2010
  • Reported By: joab — kennesaw Georgia United States of America
expedia dot com
Internet United States of America

expedia dot com expedia.com bait and switch, no guarantee, mioserable service, long times on hold and dropped Internet


1Author 0Consumer 0Employee/Owner

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Wanted a nice vacation at Myrtle Beech.

Booked 4 days was promised a handicapped room which I need for my handicapped travel partner.

Everything seemed fine, the barely understandable agent in Phillipine Islands assured me I would get what I needed and took my money.

Later in email I see that they will forward my request for non-smoking, handicapped, two beds room but can not guarantee I will get them and that refunds are at their discretion.

When I called to tell them that I did not want to drive many hours and then find out I wasn't getting what I was promised and needed and that I wanted my money back if they could not guarantee  I was put on hold forever, over thirthy minutes I am sure closer to 45 and finally got tired of waiting.

Sent anm email and got a reply to call them.  Yea right.

there must be better people to do business with, I woujld rather pay an extra ten dollars a night or whatever and deal direct with the hotel than take such a risk.

they have themselves located on the internet so when you search for a hotel you get them instead and then funnelled away from the hotel you were looking for to somewhere else.

Don't do business with them is my recommendation.


This report was posted on Ripoff Report on 9/18/2010 12:43:40 PM and is a permanent record located here: http://www.ripoffreport.com/hotel/expedia-dot-com/expedia-dot-com-expedia-com-ba-464fc.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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