• Report: #832521

Complaint Review: Hotel Travel.com

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  • Submitted: Wednesday, February 01, 2012
  • Last Posting: Saturday, February 04, 2012
  • Reported By: Kiri Brandli — sydney Nationwide Australia
Hotel Travel.com
www.hoteltravel.com asia Internet United States of America

Hotel Travel.com RIPPED ME OF AND USED MY CREDIT CARD asia, Internet

*UPDATE by author: Thank you hotel travel


2Author 0Consumer 1Employee/Owner

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Thi site lies about the Hotels that they market, they blame other part of there afficated compaies.

I booked a hotel from them, turned up to the Hotel they ahd no booking nect mornig they sent someone at 5 am to have us leave (they got wrong person) Hotel incorrect room they booked after two days I left to go away and was surposed to come back but becuase of the mistreatment I told them I would NEVER return to this Hotel they CHARGE ME, then REBOOKED me in the same hotel and Charged ME (i never re booked ) why would some one rebook a hotel when it was DREAFULL

Then blamed hotel to get money back then balmed there booking agent and told me to get money back

This report was posted on Ripoff Report on 2/1/2012 6:01:33 PM and is a permanent record located here: http://www.ripoffreport.com/hotel/hotel-travel-com/hotel-travel-com-ripped-me-cd04e.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Apologises for the confusion

AUTHOR: HotelTravel.com - Phuket (Thailand)

SUBMITTED: Friday, February 03, 2012

Dear Kiri:

We have researched your customer history and figured out where the booking error
originated from.  HotelTravel.com sincerely apologises for the confusion
and the unacceptable series of events that happened at the hotel during your
stay. We have immediately processed a full refund for your final hotel booking
at The Royal Plaza Hotel New Delhi, and it will be applied to your credit card
account within seven to 10 working days.

Sincerely,

HotelTravel.com
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#2 Update By Author

Thank you hotel travel

AUTHOR: Kiri Brandli - sydney (Australia)

SUBMITTED: Saturday, February 04, 2012

Hotel travel have admitted the issue and are willing to refund me
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