Hotels.com borders on being illegal Dallas Texas

Where to start?

I am an employee for Hotels.com at the call center in Springfield MO, On the web site if you READ anywhere there is an 800 number it will say something along the lines of, "call one of our experts". If you ever not sure which number you dialed just ask, each 800 number listed under the hotel name allows us to know which Hotel your looking at and save a little time. If you were calling a hotel directly why would it be an 800 number? 95 percent of the time when you call a hotel, the front desk clerk will be less knowledgeable about a hotel then we are.

Our prices are discounted off the hotels rack rate (price you pay when you walk in)
We buy off a block of rooms and get a discounted rate (usually 50%) then we list the prices at about 30%-40% off, if your trying to get a last minute booking the hotel can usually match our price because there trying to get rid of rooms, but if your planning a trip a couple of days or a couple of months in advance then you can better take advantage of our rates.

There is only one call center of about 20 people in the Philippines, and the only way you would end up talking to them is if you called after 2am (CST), and even that call center will be closing soon.

Entertainment.com customers receive addition benefits for using the entertainment book which include Rebates (based on number of nights stayed), Coupons, and other promotional offers.

No one is required to book every call, we make a more than fair hourly wage with commission for the rooms we do set up, we maybe book 4 out of every 10 calls, so feel free to call in and get some information.

COLOR, a job stating out the flaws in the customer isn't really job and is really poor ethics on your part, especially being an AMERICAN CITIZEN? Why would you work for a company that really shows and express on how they DO NOT care for their customers so much, they were willing to have complaints addressed to people in the Philippines that do not know our laws, so because they are located in the Philippines gives them the right deny our rights. HOTELS.COM, is stated as is, a commercial website located in the USA,its not international. So why do you have hablo espanol, if its in the country of the USA? Now if this company was located in EUROPE, or RUSSIA, or AFRICA; guess what guys, I WOULDN'T BE USING IT. So not being real honest up front, gives me a bad taste in my mouth when in fact this company and incompetent ringers try to justify their mistakes. If you do care about the company, and do care about your customers and you do care about the country you live in, you would stop your childless antics of scheming ways to screw over the customer after they just give you money that they earned. Seriously, why have a website to promote other hotels to fill in their empty rooms at a discounted rate and then turn around when there is a problem and point fingers in blame either me the customer or the hotel i stayed at. HOTELS.COM states that once we take your money, HA HA HA HA, you cannot get it back! Just because you have policy like that, there is always a law to back me up as a consumer because i am an American Citizen, and i have Civil Rights for being a consumer that gives me basic rights ethical businesses and to promote good ethics within the business.

So COLOR, i know its not your name, but just like you i don't care! For all i care about you, we probably be a better place if you would just jump off that bridge you go over to work, or better yet the tall building you work in and JUMP off it, bring your fellow co-workers. If you left the site of how it is, (how you advertise it), people could trust you choices, trust what extras you get and actually get them! Like a clean room, working shower and toilet, a tv that is in color, oh yeah when you say complimentary breakfast, go look up the word, because you guys are misusing your un-defined words.

Wow. That diatribe was amazing.

You really believe you have Civil Rights as a consumer?

You really believe there are laws that force companies to be ethical?

As for them being in the USA.... If their website is hosted in the USA and their HQ is in the USA then guess what, they are a US company.

I love your posts they crack me up.

Coler said "of, 'call one of our experts'. If you ever not sure which number you dialed just ask, each 800 number listed under the hotel name allows us to know which Hotel your looking at and save a little time." This is not true. Nothing pops up on our call center screen that says what hotel you were calling in about. Those are all fake 800 numbers to fool the customer into thinking they are calling the hotel. But if you call the hotel, 9 times out of 10 it is a direct number. Coler also said "There is only one call center of about 20 people in the Philippines, and the only way you would end up talking to them is if you called after 2am (CST), and even that call center will be closing soon." This is also not true. There are more people than that working in the Philippines call center, and they answer the phones all day and night for customer care. They also answer the phones for sales. The call center is still up and running, and will continue for customer care for a long time. The company will not let these ignorant people go because they pay them much less for working for Hotels.com-by the way-they are not Hotels.com but are a center hired to take calls for Hotels.com. That is the reason they don't care much about the customers. They were not trained to care that much. The reps at the Springfield center make less money for the sales now because of updates in the sales tracker that makes the goals higher. Many people who are honest are let go because they don't do the things others do to make the sale. Many reps lie to customers or don't disclose information so as to make a sale. I see people let go every month that have been there for a long time. The sales are on a "per transaction" basis now, so when someone books a 3 room reservation, it only counts as one sale now, which is hurting the reps who are honest. The ones who are not honest book each sale separately so their "close percent is higher, thus making them more money". The whole process of getting paid is based on a "close percent", which is ridiculous, and is basically a way to not have to pay the reps for the hard work they do. The close percent is the sales divided by the calls, and must be within 4 percent of the center average for days or nights, whichever schedule the rep is on. We have many reps who have had to leave, work extra jobs, or have been fired because of this "close percent". When you consider the bogus calls we get everyday and how we have to convince them to book a room when the price is usually lower with the hotel, the whole process is a joke. It would be much better if reps were just paid a good hourly wage, and were paid additionally for a higher revenue at the end of the month. That would help eliminate the need for reps to lie and cheat to get sales. I have seen reps steal credit card numbers to make more sales, and then get fired for it later. I have seen reps book additional cars for one customer just to appear as if they made more sales, and of course they were fired for it later. Very sad company.