HOTELS.COM incompentecy, false advertising, por customer service Internet

This web site had disastrous habits, customer service and uses incompetent agents. I called them today to ask for a price match on a reservation I have since their own price is now lower than the price I was charged. After 3 attempts (they keep putting me on hold and then hang up) they came up with the excuse that non refundable reservations are not subject to price guarantee (what a scam, it should be the other way around, refundable not and non refundable yes). They told me it says so on their web site. However their newly redesigned web site does not say that and the eamil I have from them says exactly the opposite: that while the reservation cannot be cancelled, it is subject to their price match guarantee. The next time I called them they gave me yet another story: that the new lower rate is for a refundable reservation and thus does not qualify for a match. Disgusting!

I cancelled all my other reservations through them and I will not touch them again.