• Report: #466400

Complaint Review: Hotels.com

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  • Submitted: Tuesday, June 30, 2009
  • Posted: Tuesday, June 30, 2009
  • Reported By: — Towson Maryland
Hotels.com
hotels.com Internet U.S.A.
  • Phone:
  • Web:
  • Category: Hotel

Hotels.com Ripped Me Off One Night Fee Plus Rewards,free Night Hotels.com Do not honor rewards point ,10 stays one night free is full of Crap Internet hotels.com Internet


1Author 0Consumer 0Employee/Owner

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I made a reservation using hotels.com. But i had to cancel my reservation outside of the cancellation period. I called them two time and was told by multiple customer service agents that i should get my on night that i was charged credited back and my reward point restored. But after 3 month of hide and seek they finally said i cancelled inside period so i will be charged one night plus i will also loose free night i earned. I used hotels.com for over tweenty hotel reservations and they wouldnt even honor the free night i accumulated. the customer service reps are some where in Mexico, so communicating in english is yet another challenge. Next time, i will make sure not to use hotels.com or its owner Expedia.

Benyam
Towson, Maryland
U.S.A.

This report was posted on Ripoff Report on 6/30/2009 11:42:41 AM and is a permanent record located here: http://www.ripoffreport.com/hotel/hotels-com/hotels-com-ripped-me-off-one-n-b83hd.htm.

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