• Report: #439147

Complaint Review: IAN Travel Services

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  • Submitted: Monday, March 30, 2009
  • Posted: Monday, March 30, 2009
  • Reported By: — Los Angeles California
IAN Travel Services
2201 E. Lamar St. #150, Dallas Texas 76006 France
  • Phone:
  • Web:
  • Category: Hotel

IAN Travel Services Fraudulent Behavior and Evasive customer service Dallas Texas


1Author 0Consumer 0Employee/Owner

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After booking a reservation at an expensive resort with an explicitly stated 24 hour cancellaton policy, Hotels.com agent (Edelcampo) processed my credit card for over $1138. She then sent me an e-mail confirmation which stated that it was a 3 day cancellation and that there would be no refunds since the reservation was only two days away. My credit card was charged for that full amount.

My effort to get this removed from my card was difficult and the customer service at IAN was elusive when I tried to register a complaint with the executive management. This was a harrowing experience making me shy away from many of the e-format services and certainly never to use Hotels.Com ever again.

Mark
Los Angeles, California
U.S.A.

This report was posted on Ripoff Report on 3/30/2009 12:56:23 PM and is a permanent record located here: http://www.ripoffreport.com/hotel/ian-travel-services/ian-travel-services-fraudulent-dac4a.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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