The Academy Hotel Best Western Robbed Me Of Over $300! Colorado Springs, Colorado

one of their Investigative Reporters will EXPOSE the situation on TV.

In your title you claim, "The Academy Hotel Best Western Robbed Me Of Over $300!...." Yet, in the body of your report, you write, "They had tried to charge me over $300...", and "...the Academy hotel only managed to take $32 from my account...." 

Why should anyone believe the rest of this post? If you start out lying to get more sympathy/attention, it takes away from your credibility. It makes no sense, and in fact is illegal, for a company to charge you without telling you for what you are being charged.

Also, you claim to have made at least one long distance call, yet you say they never charged you for it. So you had to know THAT charge would be coming. It is unreasonable to think that they let you make that call for free. Even if you believed there was a billing error, you had to know someone might catch that error and you could be charged after you left. What were you trying to get away with?

Your math is seriously in question from the title, all the way through your post. You paid $200 a week, which you claim is almost $900. In reality, most months have four (4) weeks in them. 4 times $200 is $800. Even adding Colorado state sales tax of 2.9%, this figure comes out to $823.20. not "...almost $900...."

Sorry, but I for one find it impossible to believe the story considering the obvious way you are trying to spin it to make yourself a "victim." More likely than not, you skipped out on your bill deliberately trying not to pay your long distance charges, and they charged your credit card. This upset you, and you are trying to get back at them. I see no rip off here.

I have to agree with the previous consumer comment. It is really hard to see this as a credible Rip Off when your info just does not match up. And it seems you are trying to discredit the hotel from the very beginning by bringing up the breakfast situation. I can tell you from my 12 years of experience as a Best Western hotel GM that it is very typically for weekly and/or monthly guests to not receive the free breakfast or daily housekeeping. This is how the hotels are able to offer these discounted rates in the first place. It all equals out. The nightly customers are probably paying $100+ per night and you are paying $200 per week. Thats why they get the perks.

You mentioned that this was a Best Western in the title of your report. If this is in fact true even though all BW are independently owned and operated you can call 1-800- WESTERN and file a customer complaint with them and they will demand the hotel show you exactly what the extra money that was charged on your card is for. If they do not then they are violation and will be penalized by BW and there are very strict penalties these days.

To those people who think they know it all about this situation, let me clarify. No, the Academy Hotel DID NOT charge me over $300, but they tried and tried until I had to close my account. Yes, I should have clarified better. However, the point is that they WOULD NOT tell me WHY they charged me all of the charges. The employees were very rude when I called them asking about the charges. The weekly rate was $200 BEFORE TAX, so the actual amount weekly was $217 plus change. Because people are staying weekly is NO excuse to not allow them to the amenities that nightly guests have, such as hot breakfast buffet. If there were a kitchenette in the room, I would understand, but there was no kitchenette or even a microwave! When I checked out, the employees SHOULD HAVE told me about any room fees, which they did not! This is totally unethical and not honest business. This leaves the hotel ability to charge previous guests whatever they want, even if it is unlawful. Besides, I only called long distance a few times for a couple minutes, which does NOT add up to $300. If people want to call me a liar, go right ahead, but you were not at the hotel in my situation. The hotel employees are very rude, stuck-up, greedy human beings who do not care about the guests. They will charge the shit out of you until they feel they have sucked every last cent out of the guests. I stay at many hotels each year, and have NEVER deal with hotel as crooked or fraudulent as The Academy Hotel!