1&1 Internet 1and1.com They never serviced my account, but only after I had been with them did they want to converse about billing. Chesterbrook, Pennsylvania

1&1 Internet seemed like a pretty neat company until I realized that they could care less that I wanted to interface with them about my website.  It seems like they were in a distant land  far, far away when I wanted some communication with them.  I hesitated to send them my last payment because they did not service my account.    

That is when they realized that I needed their attention.  Then they ask for payment, and I told them they didn't do their job, so I 'fired' them.  You know, I have worked with a lot of companies on-line who have been more than fair with me concerning their services, but this company has been extremely un- cordial in its demeanor with me.

I even sent them the last payment of $14.95 so as to avert the $18.95 sur-charge, and they acted like they didn't receive it.  They then contacted a credit bureau to collect payments from me.  They don't realize that I know the law(s), and sending unsubstantiated requests through the U.S. Mail can be illegal and punishable by law.

This company is a pathetic representation of what on-line service should be.  I will complain to the FCC and Federal Trade Commission about their tactics.  My suggestion is not to use them for anything!