381 Candles Nicki Hildebrand Misinformed order, missing account information UNDELIVERED Order Genoa City, Wisconsin

In regards to her packages that have gone MIA, 3-8-1 Candles held up their part of the transaction.  At the time the customer purchased the item they were made very well aware that if they purchased USPS shipping as their option that 3-8-1 Candles is not liable for any missing or damaged packages.  It was highly suggested to use FedEx as their shipping option, which they did not.
3-8-1 Candles is a growing company (newly started in June of 2012), as the supply and demand increases, we were forced to make a change to a new Web site.  Customers were made aware of the change at that time.  It is clearly stated on our new Web site to request an invoice from the previous Web site within 7 days.  Ann had requested it 12 days later.  There were
numerous e-mails and communication with this customer.
3-8-1
Candles fulfilled the customers order, mailed it in a package, and shipped it via USPS, just as the customer requested.  USPS lost their package, so the real business that should be brought to this rip off report is USPS,
not 3-8-1 Candles.

Below is the tracking information for both of her packages: BOTH claim delivered.
9405509699939224030862

9405509699939224030879

Here is information copied directly from our FAQ and Shipping information directly from our Web site:
SHIPPINGATTENTION U.S. CUSTOMERS:
USPS SHIPPING:  3-8-1 is not responsible for damage incurred by USPS, or for package loss by USPS. When candles leave our workshop, they are well packaged and fully protected against any and all normal postal conditions. If your candle is damaged or does not arrive, we are therefore unable to take responsibility for its replacement. If you require proof that the package was mailed, 3-8-1 will provide that via email or fax.

**Please note - If you pay via Credit Card and choose the USPS option for shipping, you will not receive tracking
information.  You you pay via PayPal and choose the USPS option for shipping, you will receive a tracking e-mail.

If you choose FedEx as your shipping option, you will always receive tracking information

More information from our FAQ section of our Web site:

Q.  Can I Get an Invoice for my Order?
A. 
Yes! You can get an invoice for your order at the time of the order by choosing to print it when given the option. IF you choose to deny that option, we will still make every effort to get an invoice printed for you as long as you submit your request within 7 days after the original order.

Q.  What do I do if a package is missing or broken?
A. We offer two shipping methods:  USPS Priority Mail and FedEx.  We highly suggest selecting FedEx as your shipping method.  All of our candles are wrapped exceptionally well when they leave the shop.  If a candle arrives broken and it is sent via USPS 3-8-1 Candles is not responsible for any damages incurred.  There is no insurance on these packages.  Using the FedEx option ensures that the proper insurance is in place and all damages will be covered.

As you can tell, 3-8-1 Candles puts information all over our Web site in regards to this exact situation that has happened with this customer.  Even though our Web site clearly states that we do not cover any loss or damage by USPS, I still took the time to research the problem for her. I contacted USPS, and they stated to me that there was nothing they could do in this instance, that information was also relayed to the customer via e-mail.

We were made aware that there are significant shipping issues with USPS, by USPS,  and no longer carry them as a shipping option with our company.  We solely ship via FedEx in an effort to minimize any negative repercussions in regards to shipping.