Ace Technology Online Future Online TechnologyVIP Solutions Online--Florida Purchased Office 2010 Suite software, and I was unable to activate the software. Tried to contact Ace Technology Onlone via email, webform, Chat Live and phone...NO response from any of those sources. It sure looks like this is an illegitimate Company! Dallas Texas

I had a similar experience, but with a downloadable version of the software.  The activation process was unsuccessful both Online and Phone.  Contact with vendor by email failed as both Tech Support and Returns emails resulted in failed deliveries.

Once I was certain I had been defrauded, I contacted the online site that acts as a search engine for various products and informed them a certain URL they provided led to a fraudulent site that was ripping people off.  They replied that they're just a gateway (not in exactly those words, but with that meansing) and can't do anything to fix my problem.  (I checked today and that product gateway still provides results that lead to Ace Technology Online.)

Then I contacted PayPal and was informed that, although the charge for my purchase had been approved, it hadn't gone through, so my purchase must have been cancelled despite my not having recieved any acknowledgement of my complaints.  Huh.  I couldn't quite figure out how that had happened, but let the issue go for the time being, trying to feel relieved.

A few days later, though, I checked my credit card statement, and there was the charge, after all!  I then filed a dispute with my credit card company, explaining the situation.  They issued a credit to my account, warning me the vendor has the right to respond within 45 days to counter my dispute, and asking for any supporting documentation I might have that would bolster my claim.  I turned over all the information I had collected in the form of PDFs of emails received and  sent (attempted, that is) to resolve the issue.

So I've gotten my money back, but I was still curious as to whether I could "convert" my bogus version of software to a legitimate one, so I contacted Microsoft today.  The support tech said they had already tagged the product and activation keys I'd been given as counterfeits and that I could purchase a real activation code via the Microsoft site.