As Seen On TV Network - Ab-Rocket Trial, Over A Week & Order Still Not Processed, Can't Cancel. Holding onto my credit card information, Order "not in system" after 8 days, Not able to cancel Valparaiso Indiana

I placed my order for a trial of the Ab Rocket on 2/10/08. I checked the status daily and nothing came up. As of 2/15/08 I became angered that a company could really go this long without processing my order.

I decided to call and cancel but the people in the very non-descript "Customer Service" office could not cancel my order as it is "not in their system". I did an IP search for "www.tryabrocket.com" and placed calls to their technical department and received no response back.

I had to cancel my credit card to avoid the charge. The extreme lack of customer service as well as another report I read about charging sales tax (it is in no way mentioned on their site or the order form I filled out), made me very uncomfortable with dealing with this company. I did not want my credit card information floating out there with no idea of when the order would go through.

I decided to check the "status" again today through their "www.customerstatus.com" site and received a message saying, yet again, that it is not in their system.

Linda
San Jose, California
U.S.A.