BG Boards Buckeye Game Boards Charged my card, No product delivered, made multiple promises and still no product. Website is currently down. Brunswick, Ohio

I have not received the product that I ordered in the middle of SEPTEMBER, and it is now the beginning of NOVEMBER. Still no product after multiple requests and e-mails on my part, and errors on their part. 

Never, ever do business with this company. TJ Petrie is a liar and a cheat. There has been no response to my last 3 e-mails. You can read below for yourself. 

After I got the invoice, I saw on the invoice that there was nowhere indicating where I should pick up the order. I had assumed since it let me order the product for pickup that there was a location in my area, but TJ let me know that there was not a pickup location in my area.  My e-mails are in bold, their responses in italics. The only information I have removed is my personal information.


Elizabeth,

Thank you for shopping with BG Boards at http://shop.buckeyegameboards.com.  Please allow up to 7 business days for cornhole bags and up to 3 weeks for custom cornhole boards to be shipped.  You will receive an email with tracking once the order is shipped.  Any feedback you have regarding your new product or dealings with BG Boards will be greatly appreciated.  Just visit www.bgboards.com and click the feedback tab!  Thanks again for your business, we truly do appreciate it.

This automated e-mail serves as your receipt. Please do not reply to this e-mail.

Order Summary
-------------

Invoice ID: xxxxxxxxxx

Order Date: Wed,  Sep 19, 2012 03:37:12

Payment:
$50.00 has been charged to your Visa card numbered xxxx-xxxx-xxxx-xxxx.


Order Contents:

---------------------------------------------------------------------------------------------
Qty  | Item #      | Description                                | Price Each  | Total Price
---------------------------------------------------------------------------------------------
1    | BGPOLRESIN  | 50lbs. Plastic resin pellets for cornhole  |     $50.00  |      $50.00
                   | bags! DIY and save!
---------------------------------------------------------------------------------------------
                                                                    Subtotal         $50.00
                                                                         Tax          $0.00
                                                     Shipping (Local Pickup)          $0.00
---------------------------------------------------------------------------------------------
                                                                 Balance Due         $50.00

Local Pickup

View your order invoice online by visiting http://shop.buckeyegameboards.com/printinvoice.sc?encId=auE5vJxEh%2Fj%2Bg6ZkzmkQcMQXPLW3A1wWWftF3529u%2F0%3D or check the status of your order by phone by calling (216) 635-9408.

Thanks for shopping with us!

- BG Boards

Sep 19
to sales
There was no information on your website as far as where to go for local pickup. Please assist. I may need to cancel this order if I cannot figure out where to go.
Thank you,
Elizabeth

Sep 21
to me
hello Elizabeth!
Unfortunately there is no where to pick up in your area.  The order will need to be shipped from our shop in Ohio.  Would you like a shipping quote?
TJ 
BG Boards
Connected by DROID on Verizon Wireless


Sep 22
to Buckeye
That would be fantastic, thank you.
Elizabeth

Sep 27
to Buckeye
Any news on that shipping quote? I'm really hoping to expedite this -process. I would love to order from you guys in the future, but I need things to be a little more prompt. As I mentioned before, my credit card has already been charged, and I have not gotten any information on how I am to receive this product. Please advise.

Thomas Petrie sales@buckeyegameboards.com
Sep 27
to me
Sorry for the delayed response.  Shipping calculated to $30 for the 50lb box.  would you like to pay with the same CC?  I have a guy preparing resin shipments today.  Talk to you soon
TJ
Sent from my Verizon Wireless 4G LTE DROID

Sep 27
to Thomas
That would be perfect TJ, thank you so much. I really appreciate it.
Elizabeth

Sep 28
to Thomas
When you get a chance, could you let me know when I will be able to expect the shipment to arrive?
Thank you,
Elizabeth

Oct 9
to Thomas
I would really like to know the status of this order. I am extremely disappointing in your customer service so far. I shouldn't have to ask the same question multiple times in order to get a clear, concise answer in a timely manner. 

Thomas Petrie
Oct 9
to me
Sorry Elizabeth. Your order will ship out today. I never charged for the shipping and I will not for the delayed response. I hope that helps ease the annoyance of this transaction. Have a great day.

Oct 23
to Thomas
Does it usually take two weeks for your orders to arrive at their intended destination? I'm really hoping I don't have to call my credit card company and dispute the charges. May I ask who your supplier is so I can order directly from them in the future?
Elizabeth

Oct 24
to Thomas
I would really appreciate a prompt response. If I do not hear back from someone soon, I will be calling my credit card company as well as posting my opinion of your business on the Better Business Bureau as well as scam.com, scam checker, rip off report, and scam adviser websites. I was really looking forward to working with you guys, your prices are fair and you seemed like you really knew your stuff, but I have totally lost faith in the integrity of your company. All I want is the product I ordered over a month ago. 

sales@buckeyegameboards.com
Oct 24 
to me
I am not sure what is going on.  I have been out of the office handling a family emergency.  I am almost certain that your order was shipped.  I am going to talk to my guys in the shop tomorrow and figure it out.  Worst case I will just send you out another box while I figure out what has happened.  Thank you for your patience.  I will be in touch tomorrow.
TJ
BG Boards 


Oct 26
to sales
Any news yet?

Thomas Petrie
Oct 27
to me
Best I can come up with at this point is the sales ticket is filed away as complete.  I cannot find tracking info for the order.  I suspect there was a mistake made on our end.  I have another box prepared for Fedex pick up.  If by chance another box does arrive...just keep it for your troubles.  Thanks again for being patient.
TJ
BG Boards


Nov 1
to Thomas
Can I get an update please? It has been now been 6 weeks since I first placed the order.  I will need a shipment tracking number from you by Monday. 
Elizabeth

Nov 5
to Thomas
Are you planning on filling this order? I need shipment tracking information by the end of the day today.
Elizabeth 

Nov 5
to Thomas
And now your site is down, so I don't even have the ability to try to find contact information for the main office so someone else can help me. This is beyond ridiculous.