Blue Pay BluePay Processing Failure Naperville Illinois

BluePay and their subsidiary BuyPass failed to process my POS batches for 10 days, without notice.  Then they double charged the missed transactions, and took a week to resolve the issue. We fielded a hundred complaints from customers, and suffered loss of revenue and reputation. BluePay's staff were utterly unhelpful and their manager responded with a dozen diversionary tactics to my written requests for documentation to prove their assertion that they were not at fault.  They were, and I can prove it.  

They refused to refund my $129 yearly fee paid less than 60 days prior, though I was on the hook for  hundreds of dollars from multiple interest charges and late fees for the insufficient funds charges incurred due to their error.  Be warned: BuyPass has glitches in their software's ability to read files, and none of their staff know why or how to resolve it. BluePay uses BuyPass to process files from merchants.