Coby USA COBY Poor Customer Service, Won't refund or answer Calls. Has tablet and won't return. Carson California

I have already sent the tablet back to  Coby Returns 989 E. 233rd Street Carson, Ca 907485 with a $15.00 money order  from the postal service along with what was wrong with the tablet along with sales receipt. It had tracking number with has been checked to see if tablet did arrive at Coby USA.. it did.. What more do you want me to do?????

Thanks Phillip Seiber

This is an actual email received from Coby tech support when my daughters Kyros tablet failed and I followed all steps and verified with UPS tracking that Coby received my deffective merchandise and supplied a Ref#   Now they have gone off the grid.  No email reply backs, phone calls go no where but "Mbx's are Full" , not even their NY office is taking calls. Unit failed after 3 months of use, stay away from their products.

We have received your inquiry. It appears that your unit is defective. Return the unit to the retailer for an exchange. If the retailer will not exchange your unit, then send the product to us as stated in the warranty. 
1) Return the product to the below address:

COBY Electronics 
Attn: Warranty Returns
150 Knowlton Way 
Savannah, GA 31407

2) Include a copy of the receipt. 
     Our tablets carry a 1 year warranty. Any tablet without a receipt is considered out of warranty. Our product is warrant ONLY in the North America region as indicated on the warranty card.

3) Provide a $15.00  Money Order for the return shipping of the replacement unit. 

4) Provide a detailed note stating what is wrong with the unit.

5) Include in the note your full name, address, telephone number and email.

Sincerely, 
Technical Support