DLCAS.COM/ Distant Learning Courses for Addiction Studies Kevin Scheel, Director Took Money, Gave No Certificate, Didnt Answer Phone/Email/Fax Apple Valley, Minnesota

Sorry to find that a student would feel this way, even though we did resolve her problems/needs and all certificates we delivered.  Our system is an  automated one that send certificates of completions to students by email.  Some browser settings, that most folks don't even know exist, can prevent or block attachments, especially if the sender is not in the contact list for the individual.  In this case, the system, as well as the staff, sent emails repeatedly, even trying to get the student to add our address to the contact list to resolve the problem.  We also called and left a number of messages in response to the student, but were never able to connect.  Ultimately, we took additional time and efforts to work with the State Board that the student was working with, sending them the materials on behalf of the student, and they were able to help us resolve the problem.  That was an extra step that I don't think most other programs would have taken to ensure the needs of the student were met.

Student did get the credits they paid for, were never "ripped off" by our program.  And our website tries to help students know and understand the methods needed to ensure that emails and attachments get to them without problems.  Also sad to know that if someone files a negative report that they don't follow-up to notify folks that things get resolved.