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Report: #1061046

Complaint Review: DOBA - Orem Utah

  • Submitted:
  • Updated:
  • Reported By: Anna durham — Schenectady New York
  • Author Confirmed What's this?
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  • DOBA 1530 North Technology Orem, Utah USA

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 I tried this company the first week of June. I was interested in their dropshipping program so I figured I would give them a try since I was given a 7 day free trial. I looked through their website and saw how overpriced everything was.There was no way that I was going to make money with this company. I also saw that they were trying to get me to buy their product which I had no intention of buying. All I saw was a bunch of pocket books and not much else. My niche is to cater to plus size women and hard to find shoes which I didn't find. I gave them a call that monday and spoke to one of the representatives. The fellow that I spoke to wasn't happy about me not being interested in their product and definitely wasn't happy about me cancelling before the 7 days were up. The CSR then gave me a number to call and cancel my order. The number he gave me was 877-321-3622. I waited 10 minutes with no response. I hung up. I tried again to call that number and again was put on hold for another 10 minutes.

On June 19 I checked my debit card and saw that DOBA had taken out 59.95 out of my account. I called the company and spoke to another representative and asked why did they take money out of my account? I was then switched to this a--hole jerk named Rob who then tried to tell me that since I didn't make the call they had a right to take the money. I let this jerk no that I was going to get my money and I would see to it that he get what's coming to them and hung up.

On June 20th, I called DOBA again and was switched to this jerk again. I asked him again what was they going to do about the money taken out of my account and he said that he wasn't going to do nothing since I didn't call them. I told him that I did and that I refuse to let him take my money and talk smack and that I would be contacting a legal representative concerning this issue. As I was hanging up the phone I could hear him yelling on the other end.

After I finish writing this report then the next step is to get in touch with the legal representatives regarding this case. I read through a lot of these reports and I see that this is an ongoing thing with these peoples.

They claim that they,ll give you your money back but that's a bunch of garbage. I'm glad that I only went for the trial. From what I read on these reports about DOBA they are a real piece of work.

 

This report was posted on Ripoff Report on 06/21/2013 12:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/doba/orem-utah-84097/doba-unauthorized-transaction-orem-utah-1061046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner

#3 General Comment

Success

AUTHOR: Stormfury - ()

POSTED: Monday, September 09, 2013

I got my refund within 3 days, a full refund.  Glad of it too, cause another friend of mine also signed up with the 14 day offer, and they charged her within 1 day.  She too got a full refund, but only after she went down to her bank and had the overage charges removed.  So her 14 "free trial" cost her $98, but after all the hassle she went thru it has cost her nothing but alot of work, sweat & traveling.

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#2 REBUTTAL Individual responds

Cancelling

AUTHOR: Stormfury - ()

POSTED: Friday, August 30, 2013

Thank you for posting the phone # to cancel, I had originally called my "case worker" and left a msg.  When I called the # you posted, I was on hold maybe 2 min.  And was told my acct. is cancelled, then I told Tara that I expect to NOT be billed, and she said I was billed yesterday, that I signed up for their 7 day free-trial offer. 

I told her I started to sign up for a 7 day free-trial, but then I backed out and that's when their lil automated pop-up came up offering me 14 day free-trial which I accepted.  Here is a screen shot of that 14 day free-trial offer:  http://my.jetscreenshot.com/12944/20130830-8bdt-201kb  and I only signed up with them 7 days ago, so they didn't even honor their own 14 day free-trial offer.   Tara put me on hold for about 3 minutes and came back saying she got an OK from a superviser to refund me my $59.95, and that it should show up in my bank account in 2-3 days.  Now I sure hope they honor their word.

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#1 Author of original report

Spoke with DOBA Rep

AUTHOR: Anna durham - ()

POSTED: Monday, June 24, 2013

I got a call from DOBA representative, Jeff. Jeff was very nice about the situation and let me know that my money would be on my account by 6/27/2013. He asked would I take down the complaint that I made and I said yes. So I'll see what happens from there.

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