Enterprise Car Rental Montgomery MD ripoff Germantown Maryland

"The staff at this office need training in common sense, basic management, standard customer relations and cultural sensitivity in a multi-ethnic community. I guess they thought that since we are Asians, they could push us around, or give us the run-around to make us give up in frustration."

Stop whining about imagined racism of which you have no proof. Plenty of White people have complaints about Enterprise (and many other companies) and in the majority of cases both parties are of the same race. On the other hand, I know there is an amount of anti-White racism (esp. here in L.A.) that takes place, especially on the part of Asiatics, Mexicans and so forth, who do not take the trouble to learn American culture and proper business practices but feel they are "entitled" to special treatment.

When I first read the rip off report, I could not understand what the problem was. It looks like Gilbert needed the car on Sunday, and he was told that since the office was closed after 12:00 noon on Saturday, that he would have to pick up the keys before then. I noticed that he said that he "went back on Sunday at 4:00pm" to pick up the vehicle. That does NOT mean that the rental started on Sunday at 4 PM; it started whenever Gilbert picked up the keys and signed the contract. Gilbert, if you've rented from them for years, I'm surprised you didn't ask them to be clear about the charges. But yes, the agent should have told you exactly what you would be charged. Unfortunately, unless you were told specifically that you would be charged for only one day AND it was put on the contract, the charges are valid because you did have the car for longer than 24 hours but less than 48 hours, which equals 2 days (12:00 noon Sat to between 7 am & 11:59 am Mon).

The branch where I go will accept returns on Sunday, but somehow they monitor the property. So if I were to rent a car on Saturday at 11 am, if I return it prior to 11 am on Sunday and put the keys in the drop box, I am only charged for one day. I take a camcorder to record the time and the UNdamaged vehicle.

When I first read the rip off report, I could not understand what the problem was. It looks like Gilbert needed the car on Sunday, and he was told that since the office was closed after 12:00 noon on Saturday, that he would have to pick up the keys before then. I noticed that he said that he "went back on Sunday at 4:00pm" to pick up the vehicle. That does NOT mean that the rental started on Sunday at 4 PM; it started whenever Gilbert picked up the keys and signed the contract. Gilbert, if you've rented from them for years, I'm surprised you didn't ask them to be clear about the charges. But yes, the agent should have told you exactly what you would be charged. Unfortunately, unless you were told specifically that you would be charged for only one day AND it was put on the contract, the charges are valid because you did have the car for longer than 24 hours but less than 48 hours, which equals 2 days (12:00 noon Sat to between 7 am & 11:59 am Mon).

The branch where I go will accept returns on Sunday, but somehow they monitor the property. So if I were to rent a car on Saturday at 11 am, if I return it prior to 11 am on Sunday and put the keys in the drop box, I am only charged for one day. I take a camcorder to record the time and the UNdamaged vehicle.

When I first read the rip off report, I could not understand what the problem was. It looks like Gilbert needed the car on Sunday, and he was told that since the office was closed after 12:00 noon on Saturday, that he would have to pick up the keys before then. I noticed that he said that he "went back on Sunday at 4:00pm" to pick up the vehicle. That does NOT mean that the rental started on Sunday at 4 PM; it started whenever Gilbert picked up the keys and signed the contract. Gilbert, if you've rented from them for years, I'm surprised you didn't ask them to be clear about the charges. But yes, the agent should have told you exactly what you would be charged. Unfortunately, unless you were told specifically that you would be charged for only one day AND it was put on the contract, the charges are valid because you did have the car for longer than 24 hours but less than 48 hours, which equals 2 days (12:00 noon Sat to between 7 am & 11:59 am Mon).

The branch where I go will accept returns on Sunday, but somehow they monitor the property. So if I were to rent a car on Saturday at 11 am, if I return it prior to 11 am on Sunday and put the keys in the drop box, I am only charged for one day. I take a camcorder to record the time and the UNdamaged vehicle.

When I first read the rip off report, I could not understand what the problem was. It looks like Gilbert needed the car on Sunday, and he was told that since the office was closed after 12:00 noon on Saturday, that he would have to pick up the keys before then. I noticed that he said that he "went back on Sunday at 4:00pm" to pick up the vehicle. That does NOT mean that the rental started on Sunday at 4 PM; it started whenever Gilbert picked up the keys and signed the contract. Gilbert, if you've rented from them for years, I'm surprised you didn't ask them to be clear about the charges. But yes, the agent should have told you exactly what you would be charged. Unfortunately, unless you were told specifically that you would be charged for only one day AND it was put on the contract, the charges are valid because you did have the car for longer than 24 hours but less than 48 hours, which equals 2 days (12:00 noon Sat to between 7 am & 11:59 am Mon).

The branch where I go will accept returns on Sunday, but somehow they monitor the property. So if I were to rent a car on Saturday at 11 am, if I return it prior to 11 am on Sunday and put the keys in the drop box, I am only charged for one day. I take a camcorder to record the time and the UNdamaged vehicle.

What Gilbert describes is a common problem in the car and equipment rental industry. That is, the customer gets charged for additional rent because the business is not open on Sundays.

Gilbert, put a lid on the racial-discrimination crap. I have had the same things done to me and I am not a minority.

The agents at Enterprise should have made it clear that the customer would be charged two days rent if they rented the car on Saturday (because the office was closed on Sunday) and returned it Monday morning. That way the customer could have decided whether to pay or go elsewhere. Enterprise knew that at the outset and should have made that clear to the customer.

On the other hand, the customer should have asked an obvious question: "Since I have to rent the car a day before I need it, how many days will I be charged for?"

I have come across a few equipment rental companies that handle the problem by not charging for rent on Sundays if the item is returned on Monday morning. That policy does seem to prevail, however. The wise consumer should always ask whether he is going to be charged for rent on days when the rental business is closed.

You had the van for 2 days but you only want charged for one day if you are truly a business man you should understand how stupid that sounds the problem is that everone wants something for free ....I am personally glad that they stood up to you and would not give you the extra day free.

What's the problem?

You had the van for 36+ hours (or, at least the key. It doesn't matter when you actually picked the van up.)

Unless they said they would charge you on an hourly basis, they had every right to charge for two days.

Now, if they said they were willing to give you a credit, they should do that but I'd be curious as to what they actually said. (e.g. "Come in and we'll give you a credit" or "We'll look at it and if we are wrong you can come in for a credit.")