Expedia Expedia Travel, expedia.com No Refund on ticket when there was unavoidable emergency surgery in my family Redmond, Washington

These guys are nothing but criminals. Expedia has the poorest customer service policy I have ever encountered. We had a trip planed with through them and had to cancel due to an emergency surgery and did not receive a refund or any comparable offering. Instead, we were ripped off $150 per passenger which ended up being nearly half the cost of the ticket leaving us with a useless "credit" to use on future flights for up to a yeargee, thanks. So basically, not only did I suffer a surgery in my family and was not able to go on a vacation, but I was also ripped off by Expedia for nearly half the amount of my ticket for something that was out of my control, and all of this for not using any airlines or causing any financial burden to any institutions.

How can a company like this get away with this? How can the CEO sleep at night? What kind of service is that? How can someone ever feel comfortable using such a service again? I tried to book a flight and since I only have a fraction of my money and a year to use the "credit" I have no choice but to pay a higher fee to travel at a time I do not want to travel. So in essence, I got ripped off already for the so-called cancellation fee and now they expect me to pay more money to them... Criminals.

And, to top it off, I bought insurance on the flight through Expedia. They never mentioned it. It was as if it did not happen. The insurance was meant to cover things like cancellations as I have 2 little children and did not want to be in a pickle if something went wrong or I could not make the flight.

Do yourself a favor and don't use these guys. They are criminals of the worst kind. Like someone selling you a fake rolex while his buddy robs your pockets...