FNBO Emerge Deceptive Practices Atlanta Georgia

This credit card was previously handled by Fleet card access and prior to that FNBNA. Now it is taken over by Emerge... I got notice that Emerge would be acquiring my Fleet credit card a few days ago. Having just gone through this not that long ago I assumed it would not be a hassle. Emerge stated I would be given a new credit card and account number. So I sent a payment to Emerge online of $50.00 as I had been doing for years during my accounts previous incarnations only with my new Emerge account number. But I soon realized that I hadn't received my new Credit card from Emerge. When I called customer service they informed me I would not get a new credit card the account was closed. Apparently my account was $6.09 over my credit limit (caused by finance charges ) Fleet had temporarily suspended the use of the card. It seems that the day that Emerge took over the account they received it as closed. So after years of being a reliable credit card customer I have been dropped... For $6.09

Emerge has very poor customer service. Their automated system hung up on me several times. The customer service representatives I spoke to suggested I call Fleet. (As Emerge didn't want to give me false information as to why my account was closed.) Fleet's number referred me back to Emerge. The customer service representatives refused to put me on the phone with a higher up and after leaving several messages with Fleet I am still without any real help. In addition to the phone calls I have sent and email and a letter to Emerge. Hopefully they will respond.

In the scheme of things a fellah with a bad credit rating and a credit card with a low limit may not amount to much for these large companies. But even with the low limit money has been made from this card over the several years I had this card. This card kept me at least a functioning poor man. Without it it adds a little bit more of a hardship. I got gas on it when my cash was low so I could still get to work.

This has been one frustrating day...

Eric
Bearsville, New York
U.S.A.