Flower Delivery Express Wesley Berry Florist Promed same day delivry - took 6. Sent flowers from West Bloomfield to Suttons Bay - 5 day trip did not have florist upnorth make arrangement. Internet

Flower Delivery Express promised same day service - it took 6 days.  They sent the flowers from down state upnorth a 5 day trip.  They also promised $30 rebate.  I called that day to ask about rebate -they said you get as soon as delivery is confirmed.

When I called on the order they told me they could not talk to me as I wasn't a "customer".  I asked for a manger and told "no".  My husband called 3 times and told them they could talk to me.  He was told we would get a $60 rebate also for our troubles and flowers shipped next day. (Flowers were shipped "2 day" but not started till the following day.) 

When I called to inquire why flowers were delivered from downstate - I was told I wasn't a customer and they couldn't talk to me.  My husband had to call.  I said he's already done it last week.  Response: "Have him do it right this time." 

Three way called him on the line and was told on Tuesday that we would get a rebate ~ same person denied amount of $60. Now refering to it as a small amount.  It is 2 days later - no rebate.

There has been approximately 15 phone calls  ~ you get left on hold till it disconnects.  It is an outrageous company.