Freedompop Bogus charges and no service even with credit balance, Internet

So having credit balance is not enough, refund any one?

According to our FAQ, "What happens if my monthly payment method is declined?":

If your registered payment method is declined by your payment provider, we will retry charging your registered payment method every 6 days, up to 5 times, after the charge is initially declined unless you have paid the charge in full before the day on which we next retry charging your registered payment method.  During this
time (if the non-payment relates to the Broadband Service), your Broadband Service (and any Value Added Services you have purchased) will be suspended and your Broadband Service will be deemed inactive.

We do have customer service, and this can be accessed by calling the phone number on our statement or reaching us by the "contact us" link on our homepage.