Giavonie Skin Care Gto trial sample. Tried numerous times to cancel before deadline. Unable to reach by phone; numerous calls; setup to automatic hang-up after few minutes. Sent numerous e-mails but don't know if rec Internet, Florida

My husband signed up for sample of Giavonie Skin Care for both of us.  Didn't like product and saw changes.  Tried to cancel numerous times.  When their phone number is anwered it goes to music then has an automatic hang-up after several minutes.  Never able to talk to any one.  Sent numerous e-mails but not sure it went to correct place.  No replies to those either even though I said "please call me".  Still charging our credit card but no new products sent.  Beware of the promotion to sign up for trial samples.