Complaint Review: Gift Card Rescue, LLC - Elicott City Maryland
- Gift Card Rescue, LLC Elicott City, Maryland USA
- Phone:
- Web: www.GiftCardRescue.com
- Category: Telemarketing Companies
Gift Card Rescue, LLC Wrong Gift Cards -- Still Waiting for Refund Elicott City Maryland
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On June 28, 2013, I ordered two Bonefish Grill-branded gift cards from this enterprise and received two Fleming's-branded cards instead that were redeemable only at that restaurant. I had never even heard of Fleming's, probably because it is principally a "steak house" and I stay away from red meat like I would avoid the plague. Thus, I obviously had no intention of ever visiting that restaurant chain. I immediately returned the cards on the same day (July 5, 2013) using the return label provided by GiftCardRescue.com and asked for a full refund. To do so, I had to fill out, sign and mail in (!!!) two separate forms, one to describe the circumstances/reasons for the return, and another to apply for a refund of the purchase price. All that after I had already communicated with this merchant, who obviously does his business entirely online, via e-mail and received an acknowledgment of the error. But what is really upsetting me is the manner in which this merchant responds to such requests. Today, 12 days after I returned these wrong gift cards that I had not ordered, the refund has still not been issued. My repeated e-mail requests for status updates have remained unanswered, except for boilerplate, pro forma, message acknowledgments. Finally, after I threatened to go online with an unfavorable review, the merchant confirmed that the returned cards had been received but indicated that the refund was still "under review." I ask, under "review" for what when the merchant had already admitted the error two weeks ago? These types of canned responses are nothing more than stalling/delaying tactics to wear down disgruntled customers. But that will not work with me. If necessary, I will submit formal complaints to the Better Business Bureau and local, regional and national consumer protection agencies. Obviously, I will also dispute the charge with my credit card company, which will take additional time to resolve. Meanwhile I'm out $88.00! Never again!!! I advise all to stay away from this seller.
This report was posted on Ripoff Report on 07/17/2013 02:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gift-card-rescue-llc/elicott-city-maryland/gift-card-rescue-llc-wrong-gift-cards-still-waiting-for-refund-elicott-city-maryland-1067838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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