Integrity Pools Failed to uphold contract and services Richardson, Texas

Due to our company being short handed a few years ago, we approached a broker to help us transfer some accounts to another person willing to purchase them as an ongoing business concern. Rafi Din purchased the accounts and we agreed to help him service them for a few months until he could find his own employees.

After a few months of servicing the customers, we advised Rafi that it was time to find his own employee or service the pools himself. Unfortunately it turned out that Rafi was a college student who was devoting zero time to his new business. So we helped him find an employee.

Due to inattention and the poor management of his field technician, his customers soon began cancelling service. Our transfer contract stated that any accounts that were lost due to poor service were not under warranty. Rafi however wanted a complete refund.

If we did anything unethical or illegal Rafi would have legal grounds to pursue it. The fact is that we did everything we said we would do. It was unfortunate that Rafi could not devote the time needed to properly manage his new business. In hindsight we could have vetted Rafi and his management plans more thoroughly. We just assumed he would invest the necessary time to manage his business.

Integrity Pools services between 500-1000 customers every year, half of those are long term, weekly customers. We are dedicated to quality and customer service. If there are any questions concerning this one bad review I would be pleased to discuss them. Please call 214 453 3400 and ask for Matthew. Please also check our website www.integritypools.org and watch the video to get a better feel for our company and our commitment to the principles of customer service and integrity.

Integrity Pools did sell a small handfull of accounts to Rafi Din via a broker due to us downsizing in that particular location. I told Rafi that to help him during the first few months that we would provide the labor to service the accounts until he could find his own employee. After a few months of servicing the accounts ourselves, I refered Rafi to someone I thought may be able to service the accounts for him. At that point Rafi was a business owner with all the risks that come with running a service business.

The problem was that Rafi was not a businessman. He was a student in college somewhere. He provided zero customer service, was not interested in learning the business, and so the customers one by one cancelled the service with him. Our contract was that we would guarantee the accounts up to a period of 3 months, unless they cancelled due to poor service , which almost all of them did. There were a few that cancelled for other reasons. We refunded approx $4000 to Rafi but then elected to replace the lost accounts with new accounts under the terms of the sales contract.

Rafi was not pleased with this. He saw that his sideline business venture had failed and he wanted all his money refunded not replacements to his lost accounts. 

Nothing Integrity Pools did was outside of our contract with Rafi. We acted in his interest by helping him to find an employee/sub contractor to service the pools. Unfortunately Rafi learnt a hard lesson that being in the Pool service business requires a 110% commitment to customer service and a daily focus on quality and strong management.

Integrity Pools services over 500 customers in a given year. Most of these we service every week. We have many customers willing to testify to our honesty and integrity. While we are not perfect, we try to meet and exceed and customers expectations.

Please go to www.integritypools.org and view our video to get a better feel for our company.