Complaint Review: METROPCS CORP. - SACRAMENTO California
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- Author Not Confirmed
- METROPCS CORP. 4801 Laguna Blvd., Elk Grove, CA 95758 SACRAMENTO, California United States of America
- Phone: 916 984-2500
- Web: http://www.metropcs.com/
- Category: Cellular Phone Companies
METROPCS CORP. Metropcs takes money from my bank account, then asks me for another payment for same timeperiod. SACRAMENTO, California
*Consumer Comment: Mistake
Show customers why they should trust your business over your competitors...
PAID my metropcs bill ON TIME AS ALWAYS. Metropcs for no reason REFUNDED, now asking for payment?!!!!
No idea why this happened. I checked with my bank and their statement shows I have monthly autopayment - and that Bank PAID. Two weeks later, Metropcs REFUNDED the money. Now demanding payment again. Both Payment and Refund show on my statement in the same month within weeks of each other. Phone service shut off. I cannot make calls - and I am stranded.
This report was posted on Ripoff Report on 10/04/2011 12:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/metropcs-corp/sacramento-california-95823/metropcs-corp-metropcs-takes-money-from-my-bank-account-then-asks-me-for-another-paymen-784605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Mistake
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Tuesday, October 04, 2011
It does appear they made a mistake when they refunded your money. However, once they found out this mistake they requested you to re-pay the amount. So while inconvenient, it is not a RipOff.
When the money was refunded, you probably thought "free money". Unfortunately, you should have realized that you wouldn't get free phone service and were probably going to have to re-submit the payment. At the very least you probably should have contacted them to see why they refunded the money.
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