Monitronics Three or four years of NEVER using the service. When I tried to terminate within the "three months" the 'security rep' advised I had, Monitronics stated that he was from an independent company and did not represent Monitronics. Essentially, someone was selling their services, but they were not responsible for being MISREPRESENTED. I was told I could pay off the contract and THEN they would release me. I was also told if I wanted to terminate services I could write a letter toward the end of my contract letting them know.  When I sent in the letter asking to be released from their services, they tried to sell me more services. The Monitronics rep would not take, "NO! Turn it off when the contract ends," for an answer. Instead, he canceled my automated credit card and then the company let it run two months before they asked for a payment! The letter specifically mentions my contract and being asked to end the services when the contract ended. One rep told me my contract ended in June. Another rep told me my contract ended in September. At this point I finally asked for a copy of my contract. The last rep thought that was a confirmation letter ending my credit card payment (really?!) The last one at first said that it ended in August and then in the same conversation, said October. Caveat: Buyer BEWARE! Dallas Nationwide

Three or four years of NEVER using the service. When I tried to terminate within the "three months" the 'security rep' advised I had, Monitronics stated that he was from an independent company and did not represent Monitronics. Essentially, someone was selling their services, but they were not responsible for being MISREPRESENTED.

I was told I could pay off the contract and THEN they would release me. I was also told if I wanted to terminate services I could write a letter toward the end of my contract letting them know. So, again, for years I have been paying for a service I never used. When I sent in the letter asking to be released from their services, they tried to sell me more services.

The Monitronics rep would not take, "NO! Turn it off when the contract ends," for an answer. Instead, he canceled my automated credit card and then the company let it run two months before they asked for a payment! The letter specifically mentions my contract and being asked to end the services when the contract ended. One rep told me my contract ended in June. Another rep told me my contract ended in September. At this point I finally asked for a copy of my contract.

The last rep thought that was a confirmation letter ending my credit card payment (really?!) The last one at first said that it ended in August and then in the same conversation, said October. None of their service centers are linked, so when you call, the poor defenseless phone agents are completely clueless. However, they will ask you for the payment you DIDN'T ask them to stop.

This company will NEVER get a positive feedback from me. Customer care and concern for the most-part is non-existent. I understand the workers do what they're told, but how can a company condone being 'misrepresented' and then continue to victimize a client by making you pay for someone else's scam?

Wouldn't you think that a reputable company would be ethical, more integrated, and actually care about their reputation? I'm not shocked. Look at the number of complaints here. Caveat: Buyer BEWARE!