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Report: #878290

Complaint Review: National Van Lines - Internet

  • Submitted:
  • Updated:
  • Reported By: Joseph — Plano Texas United States of America
  • Author Not Confirmed What's this?
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  • National Van Lines 2800 Roosevelt Rd. Broadview Il 60155 Internet United States of America

National Van Lines Refused to load a King Size Bed because it was not in a box. Other items, i.e., lamps, bibles that were in love seat compartment were removed and left there. Attitude at the moving address was indif Internet

*UPDATE Employee: Offer of Assistance from National Van Lines

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National Van Lines arrived about 5 hours late from my requested pickup time.  Their truck broke down twice and they had to borrow another truck from a local agent in Prescott Arizona.  They refused to move a king size bed because it was not in a box.  Other items maps, bibles that were in a love seat compartment were removed and left.  It was apparent that the truck was nearing full capacity since another family items were loaded in the back of the truck trailer. 

I used National Van Lines before when I was stationed overseas in the military.  Although I have not done a professional move in 26 years, I was very surprised that items were left.  I do not have a car so I had little choice in the matter. 





This report was posted on Ripoff Report on 05/04/2012 08:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/national-van-lines/internet/national-van-lines-refused-to-load-a-king-size-bed-because-it-was-not-in-a-box-other-it-878290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Offer of Assistance from National Van Lines

AUTHOR: Jorja - (U.S.A.)

POSTED: Wednesday, July 11, 2012

I am the Vice President of Quality Assurance at National Van Lines.  We are very sorry to learn of your disatisfaction, and would like to assist.   Please contact me at your earliest convenience and I will be happy to help.

Jorja Coulter
Vice President Marketing & Quality Assurance
National Van Lines, Inc.
Broadview, IL
(800) 323-1962 ext. 2927
jorja.coulter@nationalvanlines.com

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