Office Depot Sold me software that does not do what the sales person said it would. Would not refund. Rapid City South Dakota

the Office Depot store can accept returned software due to customer satisfaction, and have in the past. I've worked in a store that have returned Windows Vista because it wouldn't work on a computer with low requirements. In this case, it was the customers "fault", but most managers don't want any district or regional manager involvement and will fix the issue asap.

For a OD store, $100 refund is nothing, and they can return the software for ANY reason for a credit. I used to be in charge of returning merchandise to manufacturers, and all we had to do was say something like, "didnt load" or 'wasn't working" to get the store a full credit.

Howe long did you have the software? This might be a reason to deny a refund, if too much time has past on electronics. And have the manager identify the employee who gave this incomplete information, your receipt should have all the information he needs to do the research.

the magic words: can I have your name and your district manager number?

I'd give the employee half credit.

Nero 9 is the only version of Nero that is capable of reading Blu-Ray disks. So they were correct on that point. However, you have to purchase Nero 9 and then purchase the Blu-Ray Plug-In(about $10). Hopefully you have the full version and not "Essentials", as this Plug-In does not work with Essentials. If you do have the full version I am surprised(well not really) that Nero Support didn't tell you this.

You can use google and search for 'nero 9 blu-ray plugin'. The first link should get you what you want.

obviously retailers won't take back opened software. But...you can return for an exchange and sell it on Ebay or Craigslist to recoup some of your money.

Also get the employee's name, managers name, etc. and call corporate and explain the situation. Call a few times and speak to a few different people if you're not getting any results. You might be able to get a gift card or some kind of compensation.