Pep Boys Getting the run around for reimbursement! Raleigh North Carolina

I went in for a simple tune up and oil change on Feb 18 2008. When I was advised that the tuneup was complete. I noticed gas pouring from the bottom of my car. I was told that a clip on the fuel filter installed broke & I would have to wait until Monday to have my car completed. I was asked to rent a car & that I would be reimbursed for my expense. I have heard no more about it an get no answers when I call. I am told to contact the claims department but no other info is offered. I have been promised return calls from the store manager in which I have gotten none. I have been trying to find out any information about the claim and get no answers only promises for a return call that never happens. All I want is the money refunded to me as promised.

Erica
Raleigh, North Carolina
U.S.A.