Petland Arboretum Sold a Sick Animal Charlotte North Carolina

This consumer was contacted shortly after learning of her post on this site. Unfortunately, she followed none of our post-purchase protocol. Here's what we provide:

14 days of care free of charge for any viral issues, or anything related to the transition from the store to the home (i.e. stress). This care is provided free of charge at a very reputable veterinary clinic locally - not owned, operated, or in any way related to the store or it's owners. These are babies, and just like human babies "stress" takes many forms - two most notable are changes in stool or upper respiratory infections. The change of environment from the store to the home can cause stress - that is a medical fact.

All vaccines are up to date - this puppy had received the entire series of puppy vaccines - a total of 5 series + one rabies vaccine.

One year hereditary/congenital warranty - covering all expenses for anything related to a diagnosis of this kind in full up to the purchase price of the puppy.

This consumer never took her puppy to the contracted vet, and thereby voided her entire warranty! When we called her to ask about her posting, she said puppy was doing well and she never found out what was causing blood in it's stool.

We've sent more than 3000 puppies home in 4 years. We have very, very few complaints. The biggest issue is people's unrealistic expectations - this isn't a new pair of shoes. Puppies are living, breathing beings and mother nature has some control that we can't change. We do everything in our power to make sure they are healthy and happy when they leave the store, and we provide for their care after purchase to the best of our ability. Don't know how we can do much more.


This customer paid $288 for a fully vaccinated, beautiful puppy - and received all the post-purchase care provided she use it. That's about all we can do.

This consumer was contacted shortly after learning of her post on this site. Unfortunately, she followed none of our post-purchase protocol. Here's what we provide:

14 days of care free of charge for any viral issues, or anything related to the transition from the store to the home (i.e. stress). This care is provided free of charge at a very reputable veterinary clinic locally - not owned, operated, or in any way related to the store or it's owners. These are babies, and just like human babies "stress" takes many forms - two most notable are changes in stool or upper respiratory infections. The change of environment from the store to the home can cause stress - that is a medical fact.

All vaccines are up to date - this puppy had received the entire series of puppy vaccines - a total of 5 series + one rabies vaccine.

One year hereditary/congenital warranty - covering all expenses for anything related to a diagnosis of this kind in full up to the purchase price of the puppy.

This consumer never took her puppy to the contracted vet, and thereby voided her entire warranty! When we called her to ask about her posting, she said puppy was doing well and she never found out what was causing blood in it's stool.

We've sent more than 3000 puppies home in 4 years. We have very, very few complaints. The biggest issue is people's unrealistic expectations - this isn't a new pair of shoes. Puppies are living, breathing beings and mother nature has some control that we can't change. We do everything in our power to make sure they are healthy and happy when they leave the store, and we provide for their care after purchase to the best of our ability. Don't know how we can do much more.


This customer paid $288 for a fully vaccinated, beautiful puppy - and received all the post-purchase care provided she use it. That's about all we can do.