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Report: #926983

Complaint Review: Premium Crickets - Internet

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  • Reported By: Anonymous — Ann Arbor Michigan United States of America
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  • Premium Crickets Internet United States of America

Premium Crickets Terrible customer service Internet

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I purchased crickets from Premium Crickets twice and had two bad experiences.  The first time I purchased crickets in the fall of 2011, every single one of the 500 crickets that I ordered were dead 4 days after they arrived.  I spoke with Allison who was incredibly rude.  Being determined to rectify the situation, I spoke with someone else who blamed the calcium fortified cricket food that I fed them stating that the calcium hardens their exoskeletons so that they cannot shed, thereby killing them.  I said that I would believe that this could be true if the crickets died over a period of a few days versus simultaneously.  He paused, then said, "you must be a science teacher" and promptly offered to send new crickets, if I paid for the shipping.  I agreed and was sent a new batch of crickets, which were fine.

My second order was placed mid-winter. I paid for overnight shipping, but the crickets arrived dead and the heat packs were cold even though the temperature was never below freezing.  I contacted customer service to state that it may be helpful if the outer insulated box said "live crickets - do not expose to cold weather", but was told that there are no guarantees and if I didn't like it I could go somewhere else. 

Honestly, I am not sure how this company stays in business.  I can't believe that someone who "answers the front door" of an Internet company would be so incredibly rude and disrespectful.  I am thankful that Flukers has gotten rid of their cricket virus so I can deal with a more reputable and respectful company once again.

This report was posted on Ripoff Report on 08/14/2012 07:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/premium-crickets/internet/premium-crickets-terrible-customer-service-internet-926983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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