Complaint Review: Qwest Communicatioin - Seattle Washington
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- Author Confirmed
- Qwest Communicatioin PO Box 91154 Seattle, Washington United States of America
- Phone: 800-244-1111
- Web: www.Qwest.com
- Category: Telephone Companies
Qwest Communicatioin Telephone Representative said I would receive a $100 gift card when I started my DSL internet service. He explained that a post card would arrive in 6 weeks. I would have to return the postcard for Seattle, Washington
*UPDATE Employee: At that point...
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Qwest offered DSL internet service for $19.99 for 6 months + $50 Visa Rewards Gift Card. I clicked on the ad banner which connected me to Qwest.com where I tried to sign up but the Qwest.com seemed to be non-functional when I pressed the 'Order' button. I had to call Qwest Communication directly to place my DSL internet order. The Qwest representative told me that they were now running DSL for $19.99 for 6 months + $100 Visa Rewards Gift Card.
He said I would receive a postcard in the mail in 6 weeks and I would need to return that postcard to get the $100 Visa Rewards Gift Card. The postcard never came in the mail. After waiting about 2 months, I complained by calling Qwest Communication at 800-244-1111 about not receiving the postcard. I was told by that representative that they will send it out right away. It never came.
After a month I called Qwest Communication yet again to complain. I was now told that a button was not pushed correctly to send out the $100 Visa Rewards Card. They apologized and assured me that they will now push that button and send out my $100 Visa Rewards Gift Card soon. After another month I called Qwest Communication yet again to complain. At this point, the Qwest telephone representative said that the $100 Visa Rewards Card was a Gift and was optional if Qwest wanted to send it to me or not.
I complained to that representative that I would not have signed on with Qwest DSL internet without the bonus. I was told that I could call the Qwest Rewards Center directly, and I was given the number to call the Qwest Rewards Center directly. I called the Qwest Rewards Center and told them that I still had not received my $100 Visa Rewards Card after 5 months now. I was again assured that it would be sent to me right away. 2 weeks have gone by now and I still have not gotten my $100 Visa Rewards Card. Buyer Beware!!
This report was posted on Ripoff Report on 10/31/2010 08:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/qwest-communicatioin/seattle-washington-98111-9254/qwest-communicatioin-telephone-representative-said-i-would-receive-a-100-gift-card-when-657163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
At that point...
AUTHOR: Anonymous - (U.S.A.)
SUBMITTED: Tuesday, November 09, 2010
At that point of 5 months, I'd just ask for a $100 adjustment off the bill. The rep has the ability to submit an adjustment for authorization. If there was that much communication with Qwest, there is a note anytime a rep accesses the account. 5 months of a paper trail is more than sufficient for that adjustment to get approved, then the rep can call the rewards center to void the card.
Asking for a direct adjustment off the bill will only take 24-48 hours to process as long as you had been calling Qwest and there is notes documenting it. The rep has no control over leaving a note as it automatically leaves a trail that the account was accessed. Most reps also detail what the call was about in the notes. The turnover on gift cards is typically 2 months, if you haven't recieved it in 5 months, you wont. If the gift card isn't properly ordered from the original transaction, it is a nightmare trying to send one out. A $100 adjustment directly off of your bill is a much simpler request.
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