Reachout Wireless On hold for three hours. Faxed personal info drivers license ss card and other id Columbus Nationwide

 On April 14,2014 I faxed application for a free cell phone, which is supposed to be Federally Funded for seniors and disabled. It advertises only $2.50 a month They send you a FREE cell phone. After waiting two weeks and no response from Reachout I called them at 877-777-1914 and was told they never got a fax from me. I re-FAXED the info on May 14, 1014. Again no response so on June 10th I called and was on hold two hours with their reps telling me no info was received from me. I called on June 11th was on HOLD THREE hours. Ended up speaking to two different Reps, I was told they had the Fax with my info and he even read me the items I Faxed. Now the third rep gets on the phone ( did not get his name because I could not understand a word he said) he said there was no info on me. I told him I was just given the info that indeed they got it. He hung up on me when I asked to speak to a supervisor.

I beleive this is a scam, and not they have all my info..what should I do. I am 76 years old and confused.

Mary Palm Springs, California