Second-to-None Ryan Pinter VERY POOR CUSTOMER SERVICE Ann ArborInternet, Michigan

I have done many shops with Second to None, and have also completed shops with this same scheduler, Ryan.  He has never been anything less than professional with me.  All of his email communications include his direct line, and any time that I have called him with an issue related to a shop, he answered and helped me right away.

As far as the incomplete or rejected shops.  I have never had a shop rejected.  I have, however, had shops that require clarification after they have been submitted.  The agreements that all shoppers enter into with STN states that shoppers are obligated to check their emails regularly after completing shops in case a request for clarification is made.  And, once that request is made, then the shopper has 12 hours to log into the site and complete the request for clarification.

These requests are not sent out from any particular scheduler, including Ryan.  Any of a number of different people in their office can proofread a submitted report.  If the find that more information is necessary to make the report complete for their client, then the send out the request for clarification, and it is an automated request through their computer/website system.

They don't just reject shops.  They request clarification.  And, if you don't log in and try to clarify the unclear parts of your report; or, if you cannot provide the information that you were required to attain during your shop, then, of course, your shop will be rejected.

If you missed shops, and then had shops rejected, for whatever reason, then you are not entitled to money.  Your lack of professionalism in contracting with them has caused them a lot of work.  They had to repost the shops on their job board, and have another shopper redo the shops that you failed to complete.

I have completed every shop that I signed up for with them, or if I couldn't complete one, then I emailed the scheduler and they rescheduled it for me.  Additionally, I have answered every request for clarification.  The result:  I have always been paid on time, and have never had a problem with them.

All of the people working at this agency, including Ryan, are great people.  There is no logical argument you can make that they mistreated you.  You even stated yourself that you missed shops and had shops rejected, but were unaware.  Had you been logging into their website on a daily basis when you had shops in process, as you agreed to do in your independent contractor agreement, then you would have never had this problem that you are trying to blame others for