TiVo, inc. TiVo TiVo steals money and supervisors lie and refuse to give it back! Alviso, California

None of that is important and this is the first time this happened and the last. This is about principal and their horrible customer service and lies. They admitted that when people call in to cancel the service that the agent tries to sell them the world to change the customers mind and when the customers say no which they do TiVo cancels the service for 3 months and then starts charging again and acknowledge that even if the device isn't being used they charge. More importantly don't give a customer the runaround, keep putting them on hold in order to get out of it, and continue to lie and accuse the customer and again not really wanting to cancel. This company is a scam and their policies and service need to change as I previously stated. Their supervisors barely have more authority than their agents and are unable to make decisions or solve issues do their answer is only an executive can fix things which they are only available mon-fri after the supervisor said I would be called by them on a Sunday. They are a scam.

Robert was trying to tell you that you need to check your finances more closely and I would hazard a guess that he didn't get through to you. I'm guessing he wasted his time posting his Rebuttal.

I hope TiVo stays with their first offer.  They may have been at fault for billing, but YOU were very negligent in letting this go for 18 months and yes I read your EXCUSE for why you didn't notice it.....lame.

What I am entitled to is all the money they charged me without my knowledge and after I called it canceling the service. I noticed it now because of tax time and reviewing all my bank statements. I check the account at the end of every month and the account was being changed conveniently on the 20th of every month that I found out. Paying bills all around the same time every month and where some of those bills had additional fees unfortunately the $12.95 was not noticeable. I am not rolling in money and other people have stuffed through this if not even a longer period of time. The worst part in all of this was the customer service. He was doing everything he could to see that a didn't get anything back and the longer the conversation went on then the supervision kept changing his mind and would put me on hold constantly for no reason and give me the runaround. It was a horrible experience and a complete waste of time. This business is horrible with their product and especially their service and need to change their policies but more importantly change their approach to customer service. I have read many report with similar situations happening and TiVo is rated one of the worst in customer service. It is a complete scam and if someone hasn't had a bad experience with their product now or service then it is just a matter of time before they have a major problem and are faced with the same thing.

Then they started charging my account $12.95 with out my knowledge and they owe my 18 months of credit
- Please explain how exactly they could charge your account for a year and a half WITHOUT you knowing about it?    You obviously have so much money coming out of your ears that $12.95 was nothing so you ignored it.  Or you just don't care enough to actually take responsibility over your account.

Now, I am NOT saying that they were right in what they did.  Short of you being dead, in the hospital or jail for 18 months, there is NO excuse to where YOU would let this go on for this long.  You should have taken the 6 months because that is about tripled what you are actually entitled to, because you have to dispute invalid charges on your Credit Card within 60 days.

I would suggest you take a look at all of your accounts for the last couple of years to make sure that no other company charged things without you knowing.