VERIZON FIOS FiOS UNIMAGINABLE switching from Customer Service rep to customer service rep. Internet

Massive problems with ONE-BILL plan.
I was switched to at least twenty different customer service reps.
It took two months to resolve!
I once had a $614. bill in ONE month.
They could not locate the problem(s).
Wasted MANY Hours of my personal time.
Brought back all equipment kept phone, On-line paying process became impossible.
It's as if their customers are  somehow 'Partnered' with Verizon, in the amount of time
it takes and different departments and different people one gets switched to.

I am trying to go to the Media with this scenario it was so convoluted and absurd on their part.