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Report: #384759

Complaint Review: Ww.EA.com - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Clinton Twp Michigan
  • Author Confirmed What's this?
  • Why?
  • Ww.EA.com www.ea.com Nationwide U.S.A.

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I had a trial version of The Sims: Life Story on my computer and I decided I wanted to purchase the full version of the game once the trial ended. It gives you a link which directs you to www.EA.com. I then proceeded to purchase the full version.

I entered all of my information including my credit card number, once I was finished and clicked submit it gives you a link to download the full version of the game. Once I clicked the link, the game downloaded to my computer and I installed it. When I attempted to play the game it comes up with an error that reads "error:10000:78003 unfortunatley there is a problem with your acct entitlement. This could be a system error or issue specific to your acct. Please try again later and then contact customer support if issue is unresolved."

I thought it was an error with my computer system (having a career in the IT field), I attempted to find the error and correct it and that's when I discovered that the download had contained a virus and that the download itself was inactive.

I then contacted customer support, they responded back with an email stating that they wanted me to send them a text file of the DXDIAG.EXT which is used for technical support. So I did. They responded back that I needed to register the game, I attempted to register it and the site said that the certificate for the page was invalid. I proceeded anyway, entered all the information they needed and it told me that the code was incorrect for that game.

I then contacted the site back about getting a refund for the game and they have yet to respond back to me.

D. xxxxx
Clinton Twp, Michigan
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 10/25/2008 11:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wweacom/nationwide/wweacom-charged-for-amount-for-game-instead-received-error-message-and-virus-internet-384759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 Author of original report

Situation Resolved

AUTHOR: D. foster - (U.S.A.)

POSTED: Sunday, October 26, 2008

I received a response from EA and my EA account was updated on their end. I received my game download.

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#3 Author of original report

Situation Resolved

AUTHOR: D. foster - (U.S.A.)

POSTED: Sunday, October 26, 2008

I received a response from EA and my EA account was updated on their end. I received my game download.

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#2 Author of original report

Situation Resolved

AUTHOR: D. foster - (U.S.A.)

POSTED: Sunday, October 26, 2008

I received a response from EA and my EA account was updated on their end. I received my game download.

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#1 Author of original report

Situation Resolved

AUTHOR: D. foster - (U.S.A.)

POSTED: Sunday, October 26, 2008

I received a response from EA and my EA account was updated on their end. I received my game download.

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