carcameradirect.com Defective dash caom, support stonewall Sheung Wan Hong Kong

Ordered a dash cam in February 2013.  It arrived unable to keep time, format, and resolution settings, all of which were of paramount importance for the stated applications for which the device was suited.  Under instructions from carcameradirect.com I sent the device in for repair via U.S. Postal Service on March 9, 2013.  I did a "where's my stuff?" request in May, and was told to allow more time.  I did the same 2 days ago (June 16, 2013), and was told the device hadn't arrived, allow more time.  After deeper probing via several email exchanges it became apparent they were not going to do anything to make me a satisfied customer, in spite of every repetitive proclamation to that effect in their emails and web literature.  They got me for $76 and mail costs; hopefully someone will see this in time to avoid another futile transaction.