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The Green Dot MoneyPak is not a reloadable prepaid debit card. MoneyPak works as a “cash top-up card” that consumers can use to reload prepaid debit cards, add money to their PayPal account, or make same-day payments to approved MoneyPak partners. Green Dot is committed to educating consumers about how to avoid being victims of scams and we work closely with law enforcement to help enhance these efforts. A fraud warning is included on the MoneyPak package and information on protecting yourself from fraud, including common scams, is available on the MoneyPak website.

When using MoneyPak, consumers should first verify the recipient is on the list of approved partner companies listed on the MoneyPak website, and never provide MoneyPak information to an individual person requesting it as a form of payment. MoneyPaks are to be treated like cash and we are not able to guarantee a refund of a used MoneyPak. We will assist in cases of potential fraud and will do our best to recover funds. If you started a claim, please send any requested documents so we can investigate. For approved MoneyPak partners and other information on using MoneyPak, go to www.MoneyPak.com.